Price Ford of Simi Valley

Best Ford dealership I have ever dealt with. This is the 3rd Ford dealership I have I have dealt with and by far the best. Very trustworthy staff, no hassle, fantastic experience and would recommend to all. Excellent experience with my latest purchase

I wanted to purchase an used Fusion Energi and reached out to them for an out of state purchase from California to Texas. We went back and forth for a couple of days on the price and I agreed to purchase the car. Everything went well up to this point so I submitted my application to finance the vehicle(even though I already had approval from my bank).. they processed my finance application and came back with a very high interest rate so told them I want to use my bank instead of their lender.. Now the sales manager Henry(I had to call him multiple times) tells me that the owner is rethinking about selling the car out of state. At this point I already invested so much time and effort into this and I told them I will use their lender and refinance it with my lender later. So Henry agreed to continue the purchase and told me he will process the sale the next day(Friday) On Friday I did not receive any update and I followed up a couple of times to reach Henry and was able to speak with him on Friday evening and he assured me that they will complete the sale next Monday.. I received a call on Monday afternoon from Henry telling me that their owner does not want to sell the car out of state. I have no problem with them on who they wanted to sell the car but Henry should have checked with their owner when initially reach out about the sale. Wasting customers time and credit check and finally not selling the car is not a good business practice. I hope your owner sees this review and values your customers better.

Worst service department I've ever had to deal with . Took me a week to make an appointment and once I left the car they never even looked at it for 3 days . It's been almost 3 weeks and I have no car.