Puente Hills Ford

I came into here genuinely interested in buying a car, and at first things seemed promising — I was greeted promptly and taken on a test drive without much delay. But once we got back, the experience took a turn. The salesperson said he needed to “check on something,” and asked me to wait. Fifteen minutes later, he walked back out — cigarette in hand — clearly on a break. When I asked a simple follow-up question, he looked visibly annoyed, as if I was bothering him. When we finally sat down to talk numbers, things got worse. Instead of negotiating like a professional, he asked me what my final offer was because, in his words, he was “afraid to go to bat” for me — claiming I seemed “hard to please.” I was shocked. Apparently asking fair, direct questions about pricing and wanting transparency makes me difficult? As a woman, I left feeling talked down to, patronized, and completely dismissed. I came ready to buy a car and was met with condescension instead of respect. If you’re a woman expecting to be treated with professionalism, I strongly suggest taking your business elsewhere.

I took my Lincoln MKZ in for service at Puente Hills Ford. I was strapped for cash and was only there for the $89 oil change but my bill came to $166. I questioned why the extra and was told they checked brakes and tried to rotate my tires but I stopped them as I have separate company tire service. I was upset. Also I needed to buy a $500 molding for the top trunk of my car. Eddie in Parts was helpful in refucing price and Ken Vasquez Dervice Manager promised me if I bought the part he would put it on for free He said it looked like a relativity simple job to “pop on”. I know he was trying to be helpful which I appreciated. I am a senior on a fixed income so I need to be careful when spending. But the molding needed to be put on so I charged it and was grateful for Ken’s offer to put it on no charge. It took almost two weeks for the part to arrive from Memphis. I received a call yesterday from Eddie in parts notifying me the $500 mpart just arrived. This was yesterday Dec 13. So i picked up the part and took it to Ken Vasquez, to follow up on his offer. I did not have an appointment, yet, Ken arranged for mechanic Bryan to put the part on free of charge. Given my dire financial circumstances, I was very appreciative. Ken was true to his word. He even made sure my car was washed. I am most grateful to both Ken Vasquez and Bryan for taking care of this for me. Ken was attuned to my financial distress and responded with grace, compassion and professalism. It is the holiday season. Both Ken Vasquez and Bryan responded to my vehicle needs in the most gracious and professional manner. For this, I am grateful. Thank you. Merry Christmas and Thank You!

I was very impressed with Daniel Lupton. He went out of his way to negotiate an excellent deal on a Ranger, only for me to change my mind the morning I went in to sign the documents. Without any hesitation, he helped me negotiate a another deal on a Bronco. Thank you Daniel.