Future Ford of Roseville

Let me start by saying my salesperson, George, was absolutely wonderful. He was attentive, professional, and truly a pleasure to work with. Unfortunately, I feel sorry for him because he has to work alongside a finance department manager, Chase, whose behavior was egotistical and dismissive. I had already found the car I wanted and was prepared to finance only about $13,000 . However, during the financing process, the manager repeatedly presented the same numbers, simply shifting what I would put down versus what I would finance—without making any effort to adjust on their side. When I asked if the numbers were based on my credit, he confirmed they were. I then explained that my son, who has excellent credit in the 800s, could step in to purchase the vehicle. His response shocked me: “Well, I won’t sell it to him.” When I asked why, he claimed that California law requires the person signing the contract to be the primary driver, and since he knew I would be the primary driver, he refused to proceed. I was floored. His attitude and treatment were unprofessional, condescending, and frankly insulting. Whether it was because I am a woman or simply his personal approach, I cannot say—but I do know that no customer deserves to be spoken to or treated in such a manner. I am a 61-year-old woman who believes in treating others with respect, and I would never in a million years behave the way Chase did toward me. Future Ford, you need to do better. Respecting your customers is not that hard.

I was very pleased with the professional service at this dealership. I will be back to purchase my next car in years to come

Mike in service was so helpful. This dealership went above and beyond to help me and my bronco get fixed. They were fast and easy to work with. I will for sure be returning to this dealership as I can obviously trust them Thanks again guys for superior service.