Aaron Ford of Poway

The team is awesome! Thanks for taking care of our Mach E! Always friendly, professional and knowledgeable. Makes service a breeze.

Purchased a Mach E today. Excellent service. I worked Navid, he is an excellent salesman. Answered all questions and streamlined the entire purchasing process

I will start this off by saying this is my second car purchase through this Ford dealership. My first vehicle purchase was flawless and the whole reason I went back to purchase a second vehicle. I purchased a Ford Explorer 2020 in February 2024. about a month and a half ago my transmission went out and after a bunch of fiasco and being told different things by different people I finally was able to find out that I did have the lifetime powertrain warranty and that I was covered. I took my car in June 30 give or take a day and they have not started the repair as far as I know as of now today’s date. I was told 5 to 14 days for a transmission repair is what it usually takes on average. I was told no loaner cars. They don’t have a loaner program anymore, but then I was then told that they would look into getting me a rental and would try their best to give me a rental or a loaner vehicle. well, so far I’ve not gotten help on either department and me and my fiancé and my two children have been using one vehicle and really don’t have the means to go and get a rental on their own as of right now, so therefore the dealership helping me out with this would have been a huge plus, especially with how long this is taken and all the crap that I’ve been told and had to endure through this process. I’m very unhappy this time around with the customer service and pretty much being told many things by multiple people there’s been a struggle to use one vehicle this whole time and to be told different things and different dates by individuals. *UPDATE* Well this morning I was contacted by Eddie from poway ford, and he ended up helping me and fixed the issues i was having. I appreciate him helping me get a rental and gave me the set completion date for my repair. I appreciate the extra effort to help come to a resolution time!