All Star Ford

MISREPRESENTED WARRANTY terms on a used car. Bought 84 month(7 years)/100,000 mile extended warranty on 2018 Ford Edge that we purchased in 2021. The warranty expired 5/27/2025. We had the warranty a 2 months shy of 4 years, mileage 49,000 miles. It cost $4000. The service department guys are excellent! I will not buy a car here again!!

They are crooks. They are all crooks. We bought a mock electric and they told us we would get a tax credit of $7500. They did not tell us if the engine was made in China we would not qualify. They covered up pertinent information in our loan of papers and added $10,000 to the back end of the loan I’ve called them numerous times they told us that if we came back in there, they would have us arrested do not go there do not buy anything from these people. They are bad they will ruin your life.

Claude Jones Hey y'all! If you buy a Mach E from these guys, and they try to sell you the Star Guard GPS theft system - beware! My Mach E has bricked once, they replaced the 12v battery, then about a month later all kinds of codes showed up on the screen advising to get service immediately. All Star kept the car several days, and when it was returned the Service department said the problem was the Star Guard system. They fixed it by disconnecting the Star Guard. I asked for my money back for Star Guard and Sales Management said no, I needed to talk to Star Guard to get a resolution. I have contacted Star Guard three times with no solution. All Star says I need to resolve with Star Guard. Seems to me if they sold it they should fix it if it won't work with the car!