Fremont Ford

Been trying to get my GAP insurance cancelled on my 23 Ford Explorer since January of this year from Mansoor. Anyone else from this dealership is welcome to reach out to me with my cancellation confirmation.

It's about being honest. I was told the tires were rotated, but they were not. I have markers on them. If they lied in that little work, I have a feeling everything else I was told about is a crap of untruthfulness. So did they really change my oil? Did you really use full synthetic? Did you change out the oil filter? This probably is the reason why Ford San Leandro stands out in the entire east bay. Business is all about trust.

These guys will send you out the door seriously upside down on your loan if allowed, sad dealers do this. During sales negotiation the sales person shared a piece of paper with me about the Spartan tracker showing the features and benefits. I questioned if the one time fee of 999.00 accessed all the functions and that there would be no membership fees after the fact. Their answer was “Yes.”. Then I was told for an additional $500 more, added to the 999.00 membership fee, I could add another vehicle. I negotiated to add another vehicle at no cost, waiving the additional 500.00, and this was accepted by the salesman. With these terms agreed upon by myself and the salesman, I decided to purchase the Spartan tracker on the car sticker for $999 total which should have included the car I bought and my other car. Here’s when the wheels fell off, no pun intended. I added the Spartan app to my phone. Then I noticed it was not updating the locations and not tracking per what I expected. I arranged via text with the sales guy to bring my other car in to add the second device to my Honda. I voiced my concern about the app and he said he’ll go over it with me when I bring in the second car to be equipped with the second device. I left work early to come on Monday 3/11 about 12:20pm. The sales and finance guy looked at the app and said I got the “watered down package”, not what was presented on the piece of paper provided when I bought the car. I was then informed that that package will cost $500 more dollars than what I already paid. Basically, I felt like I was being “bait-and-switched”. I voiced my unhappiness about this and decided I want a refund for the Spartan and to cancel the extended warranty. I new something was fishy about the device when the service department did not know what it was. As I waited for a response from sales or finance, the Sales Manager ,Tarigh, came to talk to me. He offered to fully unlock the device for the new car only, but not add the agreed-upon tracker to my other car. He then said he could not remove it, which was a lie. I declined and said either remove the device or cancel the service with Spartan. He left to speak to someone and when he came back, I was informed by him that they would remove it. Not per vadum, Tarigh said bring the vehicle back, we’ll remove the Spartan, we’ll cut you the check for $999, and you’ll be on your way. When I came back with the car and they removed the device, I went to Tarigh for the check. He denied he said that and acted incredulous to my expectation of the check and even denied he had said anything of the sort. Honestly, why would I have ever made this up? I was expecting the refund to go back to Ford credit. If it wasn’t for my time, money and 4 gallons of gas, I would have thought he was pretty funny. I wish I would have recorded the engagement. 3 weeks have passed and I still have not received the refund. Tarigh was rude, condescending and unprofessional. There was a group of men with him at the sales manager's stoop, so maybe he was “flexing”. He said he did not say that about the check and that he was done talking. I am honestly surprised by that kind of response from a manager of any kind and he threw the sales person under the bus by blaming him for the entire situation. I hope this isn’t normal for your car dealership to treat customers and their employees like this. I have been loyal to the Ford brand since I started driving 37 years ago. I am so disappointed by this interaction. It was insinuated I am a dishonest person, which I find highly offensive. At this point, I can’t think of a situation where I'll be buying from Fremont Ford. Kourosh has not responded to emails either. I'll raise it to 2 stars once the refund is in my bank.