Ford of Downtown LA

DO NOT TRUST FORD OF DOWNTOWN LA – Read Before You Buy 🚨 If I could give 0 stars, I would. My experience with Ford of Downtown LA has been a nightmare of lies, manipulation, and financial exploitation. I’m warning others before they go through what I did. 🔹 FRAUDULENT ADD-ONS & MISREPRESENTATION I was misled into paying for Theft Patrol and PermaPlate, which I never asked for. I was told these were already installed and mandatory—but I’ve since confirmed they were both optional. When I asked to remove them before signing, I was told they “couldn’t be removed.” That’s false. 🔹 GENERAL MANAGER IGNORED EVERYTHING I escalated the issue to Alex Gonzalez, the General Manager, expecting leadership to correct the situation. Instead, I got: • A dismissive response claiming “the matter was resolved” (it wasn’t) • No acknowledgment of unauthorized charges or the brakes that were below the legal limit • No help getting the warranty or add-ons removed or refunded He stopped responding entirely after one email, even though he was fully aware of the situation. 🔹 HIDDEN FEES & PRESSURE TACTICS On top of that, my contract was padded with over $3,000 in hidden add-ons, and I was pressured to sign under false pretenses. When I reviewed my contract later, I saw the activation dates and prices were manipulated to make it seem like everything was properly disclosed. It wasn’t. 🔹 VEHICLE ISSUES IGNORED I had to return the car due to brake safety issues, and they only agreed to fix them after I left a bad review. That tells you everything. ⸻ 👎 FINAL WORD: STAY FAR AWAY If you’re considering buying from Ford of DTLA—don’t. This dealership used predatory tactics to take advantage of me, lied about product requirements, and left me with debt I never agreed to. Alex Gonzalez knew and did nothing. I’m currently pursuing this with the DMV, Bureau of Automotive Repair, the Attorney General, and Ford Protect. I strongly suggest anyone else with similar experiences do the same.

THEY DONT EVEN BOTHER CLEANING THEIR CARS BEFORE SHOWING IT TO YOU. YOU NEED NEW MANAGEMENT. AS SOON AS YOU WALK IN, PEOPLE ARE AVOIDING YOU. LOOKS MORE LIKE A SERVICE CENTER WITH HOW BAD SALES TEAM IS.

My wife an I ordered a car from here back in January. Every few months we would call to check on the status of our car and they would tell us to wait a little longer. After about 5 months of waiting with no information, we called Ford customer service to see if the order had actually went in.... good thing we did because there was no car ever ordered. Either the information we were given was fake, or they just somehow failed to put in the actual order. In calling them back to confirm this mess, they continually transferred me to a message machine and refused to call me back. They would never tell me that they failed to put our order in and their response was to completely ignore me. A mistake like this of course shouldn't happen....sucks for a customer to wait 5 months for a car that was never ordered, but then to ignore them when they re trying to figure out a solution/fix is another level of bad customer service.