Ford of Downtown LA

I had my car towed to Ford Downtown LA after it wouldn’t start, and I worked with Angel Bravo in the service department. He was exceptional—transparent, thorough, and communicative throughout the entire process. I’ve been to other dealerships where there’s a huge disconnect between the customer-facing staff and the service team, but this was the complete opposite. You always hear stories about dealerships overcharging or taking advantage, but that wasn’t my experience here at all. Their pricing was fair, reasonable, and clearly explained—no surprises, no pressure, just honesty. Within just a few hours, they identified the issue, provided a full diagnostic, and had me back on the road. Honestly, I couldn’t have asked for a better experience… unless I didn’t need my car fixed at all. Everyone I interacted with was polite, helpful, and professional. Highly recommend.

DO NOT TRUST FORD OF DOWNTOWN LA – Read Before You Buy 🚨 If I could give 0 stars, I would. My experience with Ford of Downtown LA has been a nightmare of lies, manipulation, and financial exploitation. I’m warning others before they go through what I did. 🔹 FRAUDULENT ADD-ONS & MISREPRESENTATION I was misled into paying for Theft Patrol and PermaPlate, which I never asked for. I was told these were already installed and mandatory—but I’ve since confirmed they were both optional. When I asked to remove them before signing, I was told they “couldn’t be removed.” That’s false. 🔹 GENERAL MANAGER IGNORED EVERYTHING I escalated the issue to Alex Gonzalez, the General Manager, expecting leadership to correct the situation. Instead, I got: • A dismissive response claiming “the matter was resolved” (it wasn’t) • No acknowledgment of unauthorized charges or the brakes that were below the legal limit • No help getting the warranty or add-ons removed or refunded He stopped responding entirely after one email, even though he was fully aware of the situation. 🔹 HIDDEN FEES & PRESSURE TACTICS On top of that, my contract was padded with over $3,000 in hidden add-ons, and I was pressured to sign under false pretenses. When I reviewed my contract later, I saw the activation dates and prices were manipulated to make it seem like everything was properly disclosed. It wasn’t. 🔹 VEHICLE ISSUES IGNORED I had to return the car due to brake safety issues, and they only agreed to fix them after I left a bad review. That tells you everything. ⸻ 👎 FINAL WORD: STAY FAR AWAY If you’re considering buying from Ford of DTLA—don’t. This dealership used predatory tactics to take advantage of me, lied about product requirements, and left me with debt I never agreed to. Alex Gonzalez knew and did nothing. I’m currently pursuing this with the DMV, Bureau of Automotive Repair, the Attorney General, and Ford Protect. I strongly suggest anyone else with similar experiences do the same.

THEY DONT EVEN BOTHER CLEANING THEIR CARS BEFORE SHOWING IT TO YOU. YOU NEED NEW MANAGEMENT. AS SOON AS YOU WALK IN, PEOPLE ARE AVOIDING YOU. LOOKS MORE LIKE A SERVICE CENTER WITH HOW BAD SALES TEAM IS.