Ford of Long Beach

Amazing dealer got me a raptor R at Msrp literally unheard of love these Guys!

I purchased a pre-owned ford mustang from this dealer last month & it's been a horrible experience. To begin with; their finance tactics are abhorrent and remind you of some shady, 1980's sales tactics that give dealers a bad name. I should have followed my instincts and walked out the door. They started by offering some ridiculous 16% interest rate (to see what we'd say) when they could see we were shocked, they came back with som sleazy... "we're still waiting on other banks, these are just the first offers". So to be clear. If we would have said "ok" they would have sold us a car at 16% interest that we ended up getting at 6%. In what world do they start at 16% That alone should trigger some sort of finance usury law or violation of truth in lending disclosure. Again. My big mistake; was not walking out then & there. I ended up purchasing the car. A car with a clean carfax that they made me sign off on, claimed no prior damage, no accidents. Not a month goes by, that I get clipped by a car. After filing my insurance claim, I'm called in by the reputable body shop. Apparently they wanted to point out that the car had been in a previous accident and show me the damage. To my horror; the entire side panel was COVERED in bondo. The paint could just be chipped right off. It wasn't factory paint. The trunk? Also had been crumpled and had paint overspray underneath. When the seats were removed? Broken windshield glass was all underneath the seats (when no glass had been broken when I got clipped). They sold me a structurally compromised car that had clearly been in a major accident that had never been reported while I paid top blue book value for a car that was represented as having never been in an accident. When I contacted them to let them know to see what could be done to make things right, in fairness? Hey, I could understand that mistakes could happen and all I cared about was fairness, in making things right so I gave them the chance to do so. Instead of doing the right thing, they mocked and claimed maybe it was due to my accident. As if bondo magically appeared underneath the car on its own. They claimed the car may have had "cosmetic" repairs, but they were done to industry standards. I'm sorry, cosmetic are scratches. Not impact, not broken glass and not major body work that compromises the structural integrity of a car. I tried to be fair, only to be dealt with the run-around, customer shaming and taking no responsibility for the quality of what they represent to a consumer. Shady business dealings doesn't suffice. The finance manager congratulated stating I was purchasing a car from a known client that had traded in the car, only to find out it was purchased in a general auction for resale. They made no attempt to be fair, not to make anything right, when they sold a car under fraudulent misrepresentation. This isn't the Worthington Ford we used to have. It's filled with disengenious business practices from finance to sales misrepresentation of their cars with no duty of care, integrity nor honor in business practice. THIS is the type of establishment that's every negative connotation associated with "car salesman" tactics. Now I'll be embroiled in legal for the foreseeable future because they opted to not take responsibility, nor offer some sort of solution or anyway shape of form of making things right. I paid top market value for a car that was supposed to be free of accidents that had actually been in a wreck. The value was not the same. But they pretended it was & act like it's no big deal that it wasn't. Blows my mind that a company would compromise its reputation and integrity so carelessly. Instead of making things right, when they could have worked it out? Now they'll be spending it on legal. Their choice I suppose. I will be forwarding it to the CA Attorney General - consumer protection division as well. If any of you that have had negative experiences like mine? Feel free to reach out to me.

I bought 4 cars under Ron and Jim via Worthington dealership. However, came back to TRADE my Ford F150 for a smaller car, was promised that I would get/receive my trade-in money 3 days after the sale, and still NADA - Its now 2 months and running onto the 3rd. You can't trust these people, from the salesperson to the accounting department, including the General Manager. I have called multiple times and was told they have been paid by the bank, but still can not release and will not release my money, though I have all the paper works from the DMV. The car they sold and the warranty (extended) were doubtful, since some dealers will not accept them. I will not come back to this place, I used to give them hight rating, but NEVER again. Go to a different dealership and AVOID this totally, NEVER ever going back and buy from them, EVER!!!!!