1155 Auto Mall Drive
Lancaster, CA 93534
Sales: 661-206-2520
Used Cars: 661-206-2520
Sales Department
| Sun | 10:00am – 8:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00am |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 5:00am |
See all dealerships near Lancaster, CA that carry Ford
Overall Rating:
4.2 (out of 5)
84% recommend this dealer
649 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Terrible business with shady practices.
Terrible business with shady practices. Started interactions great but went down hill fast. Sunday 7/13/2025 I started messaging with Eric or so his message says. Went back and forth and asked him what it would take to buy online and have a vehicle delivered. He reply’s let me see what it takes to get that done. I thank him and wait and wait and wait. Monday I ask him again what the price would be and what it would take to get this purchased asap and delivered. Again he says I’m trying to find out for you. Again I wait and wait and wait. Today ,Tuesday rolls around and I pull up the vehicle in the morning same price 27k. I message Eric again and say hey I’m still waiting and he reply’s I’m still checking for you. This afternoon after selling my truck I contact him via phone and say what’s going on I’d like to purchase this vehicle asap. I told him the price and he says no it’s 29800 now. Sorry price changed AI did. He states let me call you back. Hour goes by and no call so I call back. Eric picks up that phone and says sorry my AI department says my new price is 29800. Unethical practices. You have interest in the car and you raise the price 2000 dollars. Wow. I was ready to buy. Had financing set up and ready. Great job at DIAMOND Ford! Do yourself the favor and read their other poor reviews. 2 stars, I wonder why. Good luck selling the car that’s been there 2 months!
Dealer Response
Thank you for sharing your experience with us, Alex. I understand your frustration regarding the delay in communication and the price change for the vehicle you were interested in. At Diamond Ford, we strive for transparency and fair practices, and your feedback is essential in helping us improve our processes. If you would like to discuss this matter further or explore other options, please feel free to reach out to me directly. I appreciate your feedback and hope to resolve your concerns. Sincerely, Steve A. - General Manager (661) 949-3586
Maximum rating = 5
Great communication, clear and upfront and we made an
Great communication, clear and upfront and we made an appt to purchase a vehicle because we live our of town and they actually were ready for us. Very pleased with the service and people were so nice
Dealer Response
Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with the communication and that our team at Diamond Ford was prepared for your visit. Your satisfaction is our priority, and I truly appreciate your kind words. We look forward to seeing you again soon! Sincerely, Chance - General Manager (661) 949-3586
Maximum rating = 5
Dan Di Giovanni , is my service representative, I've
Dan Di Giovanni , is my service representative, I've extremely satisfied with the service I received. I feel that Dan listens to the needs of the customer and he goes out of his way to make sure you're satisfied. I value the relationship, thank you.
Dealer Response
Thank you so much, Vinnie, for your wonderful review! We are thrilled to hear that you had an excellent experience with Dan at Diamond Ford. We truly appreciate his commitment to listening to our customers' needs and ensuring satisfaction. We value your relationship as well and look forward to serving you again in the future! Sincerely, Chance - General Manager (661) 949-3586
Maximum rating = 5
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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