Colley Ford

There service agents are cool but service manager thinks name is lee. Well hes a bit of a con man that will try to switch around what you says and will.try to have you believe that whats wrongbwith car didnt happen there when service was fauilty but does the to get out of warranty on car and then will try to jus get read of car and will tell you he have car towed off lot

Purchasing my wife's car here was just an average experience. While the staff was friendly, they were not very engaging. It just didn't feel welcoming. But the one star isn't based off of that experience. Their service department is horrible. They overbook their appointments and forget walking in. They treat you like an idiot for not making an appointment. I should have known I would have problems from day one when we purchased the car and they didn't have anyone available to wash it before delivery. This was after sitting and waiting in the service area for more than an hour. That sounded strange to me because it was the middle of the day in the middle of the week. They asked me to come back another day and they would offer a complimentary wash. When we tried a few days later to get that done they were rude and dismissive like we were bothering them. The same when we tried to claim our complimentary oil change. My wife will not return there because of the way she was treated and goes all the way to Bob Wondries in Alhambra to get her car serviced, even though we live 3 minutes from Colley. Normally I service my car near my work, but that wasn't going to be possible this last time so I figured I would give Colley another shot with my Ford vehicle. Overbooked and unapologetic about it. Worst service center I have ever experienced.

every things were fine but two things: 1- there were no resting area for costumers, No coffee and no water. I was about 5 hours there without any drinks. 2- The paper works process is unnecessarily long. for example my agent gave me some papers to sign, took them to finance manager and then brought some new paper for sign. this repeated 5 times. I could signed all paper all together.