Fullerton Ford

This dealership uses deceptive tactics. On Sunday, 01/18 I stopped by in person unannounced inquiring on a used truck on their website. They mentioned that it just sold "about an hour ago" - but the ad remained active for 3 more days. The location of the dealership is somewhat confusing, as there's no space for customer parking. It's a small, old-school location (when compared to other Ford dealers in surrounding areas, but their sales people are persistent. Ultimately, I was inquiring on that used truck because of (1) the price point, and (2) I'm currently half way in my 36 month Ford lease and want to trade in that lease. This means that I'm aware that I'm upside down (whether the dealership buys out the lease outright from Ford, or if we factor my remaining 17 payments rolling into the new loan). But the salesperson was just playing games (wanting my driver's license "as it's easier to type my info" - and eventually wanting my full SSN so they can look up the buyout on my Ford lease). Yeah, there was no paperwork, and he just wanted to run my credit (without even presenting a vehicle and assessing what fits in my budget). I've purchased 50+ vehicles (look at my past reviews), and I've purchased from many Ford dealerships in surrounding areas (Villa Ford, Fairway Ford, Autonation Ford Tustin, Theodore Robins Ford, etc.), and so far this has been the most unprofessional sales buying experience. I left and the sales guy said he was going to text me with a vehicle and payments after doing research. Instead, I got passed as a sales lead to another employee, and they followed up saying they have the vehicle and wanting to know when to stop by. Keep in mind, they're just trying to lure me back in.

One of the most frustrating and trust-destroying dealership experiences I’ve had. Here we go, been waiting to write this. Went and bought a used truck at 26,000 miles from these guys this past November. Since which time, I've thought about just how bad this experience was and I'm referring to absolutely everything about my experience. Worked with Juan in sales. Juan repeatedly told me certain “fees” were required in order to buy the vehicle. I questioned this multiple times and was given the same answer every time. Later, I learned that those fees were not actually required, and I was left feeling misled from the very beginning. Great start right Just two weeks after purchase, I had to have the car towed back to the dealership which made it feel like something critical had been missed during the pre-sale inspection leading to a leak of which stranded me on the way to work. That tow cost me $120 out of pocket and was told many times that I would be reimbursed. To their credit, they actually performed the repair and put me in a loaner for two weeks. The reason it was two weeks was because I had mentioned that the defroster button wasn't working, ya know something that a simple pre-sale inspection would have uncovered. Took forever for them to get the part in and when they did, they found out they actually had to replace the rear window….seriously what the xxxx is that. Back to the $120 reimbursement, I have not and apparently will not receive it despite being told I would by the customer care rep Tommy. Had to keep texting, emailing and calling him until he finally told me that the management went back on their word and would not reimburse me. Keeps getting better and better huh Now keep in mind, I'm within the 30 day dealership warranty when this all happened. While the car was back in the shop I wanted them to repair the nick in the windshield and fix the ford sync system so I could actually make a phone call with it. Keeping with the theme here, none of these were fixed. What I'm trying to convey is that I don't feel there was any effort put in to trying to help me fix little things on my new purchase. Basically a feeling they didn't care about me being satisfied despite the money I forked over. This is funny too, I had to keep asking for them to give me the temp dealership plate, documents from purchase, and record of services performed. Everything was just one headache after another. There's actually more to include but I'm tired of thinking back on this experience and writing about it. By the end of this process, I had no trust left in the dealership’s communication, follow-through, or concern for customers once the sale is complete. If you want to save yourself a massive amount of stress, I strongly recommend going somewhere else, anywhere else, a xxxx used dealership where the guy blows cigarette smoke unknowingly into your face during sale. Stupid example but xxxx as long as he's straightforward I could give a xxxx.

Fullerton Ford's Service Department is wonderful - they are the best in OC! We recently returned from a long road trip and had our service light come on. Art Bravo helped us with a complete vehicle inspection and noted we needed a new battery (t had a good run since 2018). He also discovered our rear breaks and rotors needed replacement. I was expecting high dealership repair prices. We did call and check with competitors and Fullerton Ford had the VERY BEST prices. Plus, they will take you to\from the dealership for service. Thank you Art Bravo for exceptional customer service! Until next service:)