132 N D St
Exeter, CA 93221
Sales Department
| Sun | 10:00am – 5:00pm |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 4:30pm |
See all dealerships near Exeter, CA that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
No longer a ford fan
This place will cause you massive amounts of frustration. My car has been in the service department for four months with no end in sight. No updates at all even if you stop by and they say theyll call you they don't but, worst of all is my car sitting in the back of the lot. Today I drove by and noticed my hood looked open, so I stopped to investigate. It looks like the hood is either bent of out of alignment. Maybe I'll update this later, I'm so pissed I can't think straight.
Maximum rating = 5
Horrible
Terrible customer service. Terrible service department.. terrible sales.. Not only did they sell me a car that they said they repaired (husband noticed issues during test drive), but sold me a near useless extended warranty. I say near useless bc within the first year,, the transmission went out,, so at least that got fixed, after 30 days in the shop.. Every time I take it in, they have some excuse why they can't solve my other issues. I even took it in on an insurance claim and they kept my car 30 days without even writing up an estimate. One of the big wigs, Glenn, even blamed ME for not having him handle the situation at the first sign of something being wrong. They supposedly worked on the car for 69 hours, but every time I asked what they did, they gave me the run around. Wouldn't recommend to my worst enemy. Canceling my warranty bc its not worth the paper it's written on. Currently dealing with 3 different shops to take care of the work that monarch couldn't handle. Oh... but they offered me a free detail. I told them not to touch my car ever again. Every time I asked to speak to the owner, my request was denied.
Dealer Response
HI, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Monarch Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (559) 592-3800 and we will do our best to make this better. We hope to hear from you soon.
Maximum rating = 5
Ford Focus
Satisfied with service performed. Warranty provided as agreed.
Dealer Response
Jarrett, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!
Maximum rating = 5
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!
Find out what your used car is worth with our appraisal tool.