Chino Hills Ford

Worst dealer I have experienced in 30+ years! These people are so entitled and they think they can make a deal to scam people of their hard earned money. First they advertise a price online and then add a host of dealer markups in the form of alarm systems, door sill protection, and so on; which adds on thousands to their advertised price. Then they will attempt to add on maintenance packages and extended warranties when/if they remove these dealer add on's. Finally the managers here are rude and obnoxious. As I was trying to negotiate a fair deal, my wife saw the manager come out of his office saying "Let me talk to this f***er". How rude to treat your customers this way, the manager deserves to get fired and has no place in this industry. They should be taking care of their potential customers because a pleasant experience will lead to return customers over and over again, and with a purchase of a car being higher and higher these days, it should be about the customer more than snaking thousands and thousands in profits over having a happy and returning customer. So shame on you Ford of Chino Hills, you deserve nothing but negative comments on here as once can see all the one star reviews. If you are in need of a Ford please go to Ken Grody or any of the other Ford dealerships as they will be much more professional than these scam artists.

Bait and switch tactics. Untrustworthy! I’m out! I recommend you do the same. We need places like this to disappear from the face of the earth or change their practices.

I wish I could give Chino Hills Ford zero stars. My experience with this dealership was a complete nightmare from start to finish, and I feel compelled to warn others. I drove 2 hours from Simi Valley to Chino Hills after seeing a truck priced $4,000 below market value, only to be met with nothing but deception and incompetence. Aldo Chaname, the salesman, was clueless about the vehicle, dodging my questions with "I'll have to double-check" and then never following up. The real horror show began when we sat down to discuss the price. An unexpected $4,300 "security feature" was added to the cost, which Aldo insisted couldn't be removed. After tedious negotiations, he agreed to lower it to $3,300. I later found out he charged me the full $4,300 and lied about the feature being non-removable. Trading in my car was another uphill battle. Aldo low-balled me at $4,900 when my car was valued at $6,000 elsewhere. After exhausting negotiations, he agreed to the $6,000 trade-in value, but the entire process was unnecessarily painful. The final straw was the APR interest rate. Aldo promised to match my bank’s rate, but when I got to the finance department, Veronica presented me with a rate 4% higher. Despite my protests, she claimed it was unchangeable. Frustrated, I reluctantly signed, planning to refinance later. To top it all off, there was a crack in the rear passenger tail light, which Aldo ignored after I sent him proof. It took endless calls and unreturned messages before I finally reached someone competent, Sheryl Nguyen, who managed to resolve the issue by sending the part directly. This dealership is the epitome of dishonesty and poor customer service. Save yourself the headache and avoid Chino Hills Ford at all costs.