4480 Chino Hills Pkwy
Chino, CA 91710
Sales: 909-858-3862
Used Cars: 909-858-3861
Sales Department
| Sun | 10:00am – 7:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 2:00pm |
See all dealerships near Chino, CA that carry Ford
Overall Rating:
2.3 (out of 5)
21% recommend this dealer
44 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I wish I could give Chino Hills Ford zero stars.
I wish I could give Chino Hills Ford zero stars. My experience with this dealership was a complete nightmare from start to finish, and I feel compelled to warn others. I drove 2 hours from Simi Valley to Chino Hills after seeing a truck priced $4,000 below market value, only to be met with nothing but deception and incompetence. Aldo Chaname, the salesman, was clueless about the vehicle, dodging my questions with "I'll have to double-check" and then never following up. The real horror show began when we sat down to discuss the price. An unexpected $4,300 "security feature" was added to the cost, which Aldo insisted couldn't be removed. After tedious negotiations, he agreed to lower it to $3,300. I later found out he charged me the full $4,300 and lied about the feature being non-removable. Trading in my car was another uphill battle. Aldo low-balled me at $4,900 when my car was valued at $6,000 elsewhere. After exhausting negotiations, he agreed to the $6,000 trade-in value, but the entire process was unnecessarily painful. The final straw was the APR interest rate. Aldo promised to match my bank’s rate, but when I got to the finance department, Veronica presented me with a rate 4% higher. Despite my protests, she claimed it was unchangeable. Frustrated, I reluctantly signed, planning to refinance later. To top it all off, there was a crack in the rear passenger tail light, which Aldo ignored after I sent him proof. It took endless calls and unreturned messages before I finally reached someone competent, Sheryl Nguyen, who managed to resolve the issue by sending the part directly. This dealership is the epitome of dishonesty and poor customer service. Save yourself the headache and avoid Chino Hills Ford at all costs.
Dealer Response
Kory, I'm truly sorry to hear about your experience. It sounds incredibly frustrating and not at all what we aim for in customer service. I appreciate you bringing these issues to our attention, and I'd like the opportunity to address them further with you directly. Please feel free to reach out when convenient. Thank you, Sheryl Nguyen - Customer Relations Manager (909) 295-5192
Maximum rating = 5
They use deceptive marketing.
They use deceptive marketing. Classic bait and switch. Dont trust these people. They advertise a price online and when you want to purchase the vehicle, they add 10k to the price tag. Should be and maybe is illegal. Run away from this place
Dealer Response
Bash, we strive for transparency in our pricing and apologize if you were left feeling otherwise. Please reach out so we can address this matter directly and clear up any misunderstanding that occurred. Thank you, Sheryl Nguyen - Customer Relations Manager - (909) 295-5192
Maximum rating = 5
Terrible customer service!
Terrible customer service! They literally sold a car we were in the process of buying. Highly DO NOT RECOMMEND!
Dealer Response
Sophia, I'm sorry to hear about your experience. This is not the level of service we strive for and I apologize for any inconvenience caused. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Sheryl Nguyen - Customer Relations Manager - (909) 295-5192
Maximum rating = 5
Chino Hills Ford in Chino CA is dedicated to delivering an unmatched selection of new and pre-owned vehicles world-class service and incredible deals on our most popular models. Your experience with Chino Hills Ford doesn't end with your new car purchase. From our friendly and knowledgeable staff to our state-of-the-art automotive maintenance center each experience with us is one to remember.
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