Superior Ford of Siloam Springs

I had an appointment today to get my car serviced, I had 3 things I wanted them to check out, none of which were critical but I wanted the car diagnosed so we could start fixing them based on the cost. I spoke with Superior 3 times, once when I booked the appointment, once when they called back to reschedule because they overbooked my original day (didn't bother me as I wasn't in a hurry) and once on my way in cause I was running late on account of my toddler loosing her lunch in the back seat. When I got there I was told they wouldn't even lift the hood if I didn't fork over 500+ dollars right there just for the diagnostic, before they even fixed anything I would be in the hole OVER 500 DOLLARS!! Not once did anyone mention the diagnostic fee or how absurd it was during any of the 3 conversations I had with them leading up to dropping off my car. No apology, not even an excuse just deadpan pay up or leave. This dealership is almost an hour a way from where I live, what was supposed to be a quick pit stop on a lovely day out with the family on my wife's and I's anniversary turned into a whole debacle cause now we had to drive back home with the car that was supposed to be left at the dealership getting looked at. I've taken my Nissan to the Nissan dealership in bentonville several times and you know how much they charge for a diagnostic? Zero. Nothing. It's free. This whole experience didn't just turn me off from Superior but from Ford all together. I highly reccomend you steer wide of this dealership, they obviously don't stand behind their product and use shady tactics to get you in the door.

BUYER BEWARE.... Took our truck in for diagnostics- they had it for three days and never touched it. Brought it back the next week. On DAY6 we get a call. $9,500 worth of repairs is what they said. This included items that were literally just replaced or changed in the last month- this is a scam. Thankfully my husband is mechanically inclined and generally does all his own repairs. This is exactly why!! The one time he thinks about paying for a repair and they tried to rip us off- you didn't get us- but now I worry a single broke parent is going to get screwed over! Boo!! Shame on you!!!

Tried to buy two trucks today. They told me unless I financed through ford they would have to charge me an extra $4k. No where was this policy advertised. Seemed to be made up just today to maximize profits. Not good business practice