801 E 32nd Street
Yuma, AZ 85365
Sales Department
| Sun | 10:00am – 4:00pm |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near Yuma, AZ that carry Ford
Overall Rating:
4 (out of 5)
98% recommend this dealer
236 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Completely friendly and professional from the first time
Completely friendly and professional from the first time I stopped in to look at a car right through the bargaining process. After acceptance of the deal they looke.d after every detail
Dealer Response
Hi Marvin, we are happy we could make your experience a positive one. Please let us know if you have any additional questions about services you received and thank you again for choosing Alexander Ford!
Maximum rating = 5
So far it’s been my experience the service department
So far it’s been my experience the service department doesn’t want to work. They hang up the telephone when I call to schedule an appointment, if I leave a message they don’t return my calls in a timely manner. When I have had service done they don’t have any loaners but expect to keep my vehicle for days even with an appointment. I have offered to leave a deposit so they can have the part ready for my appointment and they couldn’t do this either. It seems like since they are the only dealer and Ford service in the area they treat customers like we don’t matter. I have been using other shops and out of town dealers instead. Thank you Alexander Ford for your crappy customer service.
Dealer Response
Hello, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right. Everett Dawson, (928) 217-6375
Maximum rating = 5
POOR SERVICE and TIME INEFFICIENT I am a regular
POOR SERVICE and TIME INEFFICIENT I am a regular client. I had an appointment for change oil only by 10 AM. I arrived on time, it was so frustrating on my part that I've been waiting for (3) three hours. Admin, kindly do some appropriate action to address this issue under service department.
Dealer Response
Hi Hilbert, we are so disappointed to learn of this situation you have described. Please call Everett Dawson at (928) 217-6375 and we will do our best to make this better. We hope to hear from you soon.
Maximum rating = 5
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing! We look forward to serving you!
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