3950 89th St
Scottsdale, AZ 85251
Sales: 480-516-0087
Used Cars: 480-516-0087
Sales Department
| Sun | Closed |
| Mon | 8:00am – 9:00pm |
| Tue | 8:00am – 9:00pm |
| Wed | 8:00am – 9:00pm |
| Thu | 8:00am – 9:00pm |
| Fri | 8:00am – 9:00pm |
| Sat | 8:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Scottsdale, AZ that carry Ford
Overall Rating:
4.5 (out of 5)
88% recommend this dealer
682 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Great shopping experience!
Great shopping experience! We left very happy with our purchase! When we brought it back to get the auto start working they helped us out and even got us an extra key fob that was missing.
Dealer Response
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Maximum rating = 5
Made a deal on a truck for $91K.
Made a deal on a truck for $91K. Next day receive a text from sales guy that price was wrong and the price was now $99K. TYPICAL BAIT AND SWITCH DEALERSHIP! STAY CLEAR!
Dealer Response
Hi Marcus, Thank you for bringing your concerns to our attention. Just to be clear, there was never any numbers agreed upon because when we realized there was an error online, we notified you immediately and alerted you to the error on our website. At that time, you decided the price was not agreeable and our communication ceased. There was never any bait and switch, as this is the only truck we have of this kind. As we explained to you at the time of your inquiry; we do apologize for the inconvenience it is unfortunate, errors do happen from time to time which is why we state on our website: *Offer excludes tax, title, license, registration, $589 doc fee and any optional dealer added items. We reserve the right to make changes without notice and will make every effort to update our website in a timely manner. We cannot be responsible for typographical errors or data transmission (including pricing errors); however, we are responsible for honoring the correct vehicle price with all incentives that you may qualify for. All vehicles are subject to prior sale. If you are open to discussing this matter further and moving forward in a positive direction, please feel free to reach out to us at 480-425-5902. Best regards, Jamie Palmisano Internet Director Chapman Ford
Maximum rating = 5
had our truck in for the same problem three times.
had our truck in for the same problem three times. Each time they sold me parts that didn't fix the problem. They put a bearing in the wrong wheel and wanted to charge me to put it in the correct wheel. After I left 2 messages for the GM. A service manager called me back and said he would put the bearing in the correct wheel at no charge. The first service manager, Shawn, would not help me at all. approximately 6 weeks ago it was in for the same problem whit the wheel and a should when the truck started. After telling me they couldn't replicate the sound I offered to come in and show them. The advisor informed me that he would have the lead tech check it out. The advisor called me back to tell me it was the starter and they wanted to put a new starter in. After picking up the truck and driving it it was making the same exact sounds. This time I called the service manager, Shawn, who told me to bring it in. Once again I offered to drive the truck with the tech. They declined my offer. When the service advisor called and advised me that it needed a new bearing and a $6000 cam timing device, I found out that they had put the bearing in the wrong wheel and the new starter was obviously not the problem. I feel totally ripped off! I am going to pick up the truck and take it to a reputable service department for an independent evaluation of the service that was performed at Chapman Ford. When asked for a written estimate, it is not the $6000 that he quoted me, it is $7000!
Dealer Response
Debbso, As we discussed, the bearing repair was in 2023 and the RF wheel bearing was found to be bad. Now, in 2025, the LF bearing is bad. In addition, the noise while starting was the starter grinding at the bottom back of the engine. Now there is a clatter from the top front of the engine after startup. Due to your insistence that you are hearing the same noises from 2023, we agreed not to charge you for the wheel bearing and apply the starter cost you paid toward the timing repair. That offer still stands if you choose to accept. Best Regards, Robert Rose Service Director Chapman Ford
Maximum rating = 5
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in-person, including cars, trucks, SUVs, vans, and hybrid vehicles. Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ. View our entire inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
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