Lake Powell Ford

Great service, everyone from sales to service are great . They took time to show me everything about my new car, sales manager came to introduce himself to me

First visit, appointment for oil change and diagnosis of a front collision camera error message. Was told I had to reschedule to diagnose for error because they hooked up a vehicle with only an oil appointment and could not do both at the same time. They said they had only one cable. Said it would take three plus hours for an update to fix my vehicle. Then said I needed to either drop off my car or be prepared to sit all day waiting as now two updates were going to be needed. Scheduled another appointment. Asked how many vehicles they could diagnose at a time, was now told two (by a different employee). Was diagnosed in 15 minutes and needed parts, no update needed. They never called to let me know my car was done and I was without my vehicle all day, getting rides from a friend, for no reason. Scheduled an appointment because of a gas gauge issue, called the day before to confirm 9 am appointment. Was told it was at 1 pm. I also asked if the parts were in yet (from the last visit), they said yes and I asked if they were also putting the new parts on or if I needed to schedule another appointment, they said they would do both. I never got a call from the Parts Manager letting me know the parts were in. Came in at 1 pm and saw it written on the board for 9am, but someone drew an arrow to 1pm and had given my appointment to someone else. They changed the parts (that I didn't even know were in until when I asked), but they didn't root cause the gas gauge issue at all. Then they told me they knew nothing about it (gas gauge issue), it wasn't written down and that wasn't what my appointment was for. So, they were calling me a liar. They called the person who made the appointment with me and confirmed I was telling the truth and the appointment was made for the gas gauge issue. Now I am here longer for something they could have diagnosed while doing the part fix. Customer service is the worst of any dealership, in any of the four states I have lived in. I regret buying Ford and will not ever buy one again!

Friendly staff not at all pushy, very helpful and patient with the buying process. They all wore masks and had hand sanitizer everywhere easily accessible.