Oro Ford

October 31st 2025 was when I originally took my truck into oro ford for a new transfer case. 11/24 was when I paid for the job and picked my truck up. Upon looking at it I noticed it leaking, thinking it might be residual fluid from installation, I cleaned it up and kept an eye on it. After I noticed it leaking again for a 2nd time I took my truck back to oro ford 12/6 and that's where the problems started. It was December 16th or 17th before I was told parts were in. After that I got told someone else's Transmission work was in front of me. So they couldn't do my truck work right the 1st time, and then they put new work before warranty work, UNACCEPTABLE. Finding all this out I talked all the way up to the general manager and the best answer I got was to pick up my truck 12/24. To make sure they were on track with that I called 12/22 and got told they were just then taking the transfer case out. UNACCEPTABLE, so they had parts for 5 or 6 days at that point and just then started working. ONCE AGAIN UNACCEPTABLE. Why was the transfer case not taken out on day 1? Why weren't they ready to work the minute parts showed up? They told me my truck would have a 24 hour cure time before I drove home, I understand that. 12/23 I call to make sure my truck is done and in that 24 hour cure time, during this 1st call they say my truck is done and offer a shuttle, I ask to confirm that the 24 hour cure is done, they say they will call me back. I made the call back. I was again offered a shuttle and I again asked about the 24 hour cure time, they answered that my truck is still in that cure time, pick your truck up 12/24. Good thing I follow the cure time instructions. 12/24, I finally got my truck back. I checked the transfer case fluid myself, and it's good. I've driven around a good amount, no leaks, 4 high and 4 low work. It's nice to finally have my truck back with everything working, but I won't forget 2 and a half weeks of UNACCEPTABLE service.

October 31st 2025 was when I originally took my truck into oro ford for a new transfer case. 11/24 was when I paid for the job and picked my truck up. Upon looking at it I noticed it leaking, thinking it might be residual fluid from installation, I cleaned it up and kept an eye on it. After I noticed it leaking again for a 2nd time I took my truck back to oro ford 12/6 and that's where the problems started. It was December 16th or 17th before I was told parts were in. After that I got told someone else's Transmission work was in front of me. So they couldn't do my truck work right the 1st time, and then they put new work before warranty work, UNACCEPTABLE. Finding all this out I talked all the way up to the general manager and the best answer I got was to pick up my truck 12/24. To make sure they were on track with that I called 12/22 and got told they were just then taking the transfer case out. UNACCEPTABLE, so they had parts for 5 or 6 days at that point and just then started working. ONCE AGAIN UNACCEPTABLE. Why was the transfer case not taken out on day 1? Why weren't they ready to work the minute parts showed up? They told me my truck would have a 24 hour cure time before I drove home, I understand that. 12/23 I call to make sure my truck is done and in that 24 hour cure time, during this 1st call they say my truck is done and offer a shuttle, I ask to confirm that the 24 hour cure is done, they say they will call me back. I made the call back. I was again offered a shuttle and I again asked about the 24 hour cure time, they answered that my truck is still in that cure time, pick your truck up 12/24. Good thing I follow the cure time instructions. 12/24, I finally got my truck back. I checked the transfer case fluid myself, and it's good. I've driven around a good amount, no leaks, 4 high and 4 low work. It's nice to finally have my truck back with everything working, but I won't forget 2 and a half weeks of UNACCEPTABLE service.

This was one of the worst experiences I’ve had with a dealership. These people are shady shady shady. Was going back and forth with the sales person, sent him him finance approval letter and was just waiting on the bank to call and proceed with the transaction. I had also just received the quote from Oro and not 30 minutes after that the sales guy sends me a text and says the owner and manager sold the car to an auction house. And the sales guy said it was my fault because I didn’t put a down payment on the car. Now, I will acknowledge not putting a reserve down payment on the car, however the finance letter (according to my bank, which had messaging in the letter), should have sufficed. I will tell everyone I know about this shady terrible dealership. Do not spend your money, find your car elsewhere!!!