Oro Ford

This was one of the worst experiences I’ve had with a dealership. These people are shady shady shady. Was going back and forth with the sales person, sent him him finance approval letter and was just waiting on the bank to call and proceed with the transaction. I had also just received the quote from Oro and not 30 minutes after that the sales guy sends me a text and says the owner and manager sold the car to an auction house. And the sales guy said it was my fault because I didn’t put a down payment on the car. Now, I will acknowledge not putting a reserve down payment on the car, however the finance letter (according to my bank, which had messaging in the letter), should have sufficed. I will tell everyone I know about this shady terrible dealership. Do not spend your money, find your car elsewhere!!!

★☆☆☆☆ I purchased a vehicle from ORO Ford that came with a clean CARFAX and no mention of prior damage. After the sale, I discovered it had been in a previous accident that compromised critical safety systems — confirmed by a certified technician. I gave the owner, Alex Medina, a fair and professional opportunity to make things right. All I asked for initially was that the cost of repairs be paid for — a completely reasonable request under the circumstances. When I sent him the final bill, his only response was: “I never agreed to work being done. I simply asked for an estimate.” That says everything. No accountability, no integrity — just deflection. When a business refuses to take responsibility even after being presented with clear evidence, it leaves the customer no choice but to seek legal counsel. After 25 years in law enforcement, I understand what true accountability looks like — and you won’t find it here. I’ll be sharing my experience with fellow officers, those currently serving and those who have served in the military, and others in my network.

My experience with Oro Ford and specifically with my sales person Koren O’Sullivan was super excellent. He was personal, professional and extremely knowledgeable of my new Bronco Badlands. He spent a lot of time explaining the in and outs of the Bronco to me. He also was receptive of my input and never pressured me during any aspect of the sales process. After getting to know me, he applied his knowledge of the Bronco with my personal desires and was able to come up with the perfect Bronco for me. I can and will recommend Oro Ford and Koren O’Sullivan to friends and family knowing the great experience they will also have dealing with them. I love everything about my Bronco and that is saying somethings from a guy who has been GM person my entire life (76 years). During my lifetime if have purchased many vehicles and I must say this was my most enjoyable experience.