Sanderson Ford

Second time my vehicle has gone in for oil change and secondary work. Vehicle pulled off of service order, taken to oil change, which by SVC manager is an hour job then put back at bottom of service order. Vehicle sits untouched for 7 hours until I call about status. They claim to be looked at takes up to 24 hours for diagnosis. This was never mentioned when dropped off at 0730. All I got was excuses and no one would go back to see what was going on due to it only being 15 minutes in service bay. I called at 1500 and truck only made it into service bay at 1530, while I was on the phone trying to to find out status. Got the same run around last time the same issue occured. Customer service I say not.

Ryan McDermott was very accommodating and very helpful. I couldn't ask for a better salesperson. I would definitely do bussiness with him again. Excellent seamless buying experience. A+++

Had one of the worst experiences at this Ford, I came in Because my front tire was making a weird noise and I had addressed that to the advisor, they ended up working on my back tires charging me about $800 to change my back breaks when I didn’t need them changed and now the front tire of my truck is worse and my truck completely stopped working the next day. so I went back to ask them why the noise was still happening on my truck and why they put the back brakes and the manager started being so rude to me Saying it was my fault. She ended up not wanting to help me no more And told me to just take my truck and go. I left feeling shocked and scammed .