Hull Dobbs Ford

These people can't be trusted! Especially, Mason. I bought a new Escape last month. They could not find but one key and promised to mail the other one to me. Well, it's been 5 weeks and 7 phone calls later, and I still don't have my key. Save yourself a bunch of headaches; go to a different Ford dealership, one that is trustworthy.

TL;DR: My car breaking down in the middle of the road was not as much as a nightmare as trying to get a diagnostic run at Hull Dobbs Ford. My car broke down completely on a Friday. Because it’s still under warranty, I called Hull Dobbs Ford and asked about having it towed there. I was told they could maybe look at it Monday, but definitely Tuesday or Wednesday. I gave my information, and when I hadn’t heard anything by Tuesday evening, I called and left a voicemail. I got a call back Wednesday morning explaining they had gotten my message but didn’t have any information on my car and asked who my service tech was. When I said I had called on Friday but that was the last I had heard, the person I was on the phone with asked who I spoke with. I told her I was pretty sure I had spoken with her. She transferred me to the service department where the person I spoke with started off the call very defensively. He said that the tow truck driver didn’t give them my number so they didn’t have any information on the car. His tone changed quickly when I explained I had called and spoken to the previous person. Apparently, she’s in another building - that’s why they didn’t get the message. I’m not sure how I got connected with someone in another building when I followed the prompts to be connected with someone in the service department. Not only that, I have had my car serviced there before, and Ford knows how to get in touch with me about recalls. They could have easily run my VIN and found several ways to contact me. I asked if they’d be able to look at it that day, and he said yes. I hadn’t heard anything by Thursday morning so I called at 8:45. I was asked who my service tech was and I told them I didn’t know, that I had been bounced around. He explained he needed to know because they have two techs and only the tech assigned to the ticket can see it. Apparently, he could not even see who was assigned to it. He said one tech was out that day, so he hoped mine was the one working. That seemed like a super flawed system, but I left my number. I got an intro text from a service tech that said I could reply at any time to get updates, but I got an error message each time I tried. By 11:45, I hadn’t heard anything so I called again. I was asked again who my service tech was and I again explained I didn’t know. I was put on a several minute hold and then asked again to leave a message because the tech was on lunch. At that point, I had been without my car for almost a week and as far as I am aware, zero diagnostic work had been done. I opted to have my car towed elsewhere, and I will not be back. The lack of communication, disrespect during my call on Tuesday, and zero empathy or sense of urgency mean that not only will I never be back, but I will be warning as many people I as I can to avoid having any interactions with Hull Dobbs Ford.

Everything started out ok, but it's been almost 5 months since we bought a F150 from there. We still don't have registration papers to get a tag with. Now the truck is in the shop with $2000 worth of work needed to be done. I've been calling all day long to see about the VSC that I paid for at the time of purchase. No one has bothered to answer my calls and it seems as if they stopped answering the phone. I need my truck fixed ASAP! Express Oil is not going to wait too much longer. I'm really considering legal representation because this is ridiculous.