Ken Garff West Valley Chrysler Jeep Dodge RAM in West Valley City including address, phone, dealer reviews, directions, a map, inventory and more

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4175 W 3500 S
West Valley City, UT 84120

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Sales: 800-355-6106

Used Cars: 385-212-2937

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Ken Garff West Valley Chrysler Jeep Dodge RAM

Overall Rating:

3.5 (out of 5)

63% recommend this dealer

56 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Don't take your Fiat electric here!

Reviewed by Doug Knuteson from Santaquin, UTMay 01, 2021

After the dash error message on my Fiat electric that I needed to disconnect the charger and service the charging system, I called Fiat Corporate. The suggestion was rather than damage anything, hire a tow truck to the dealer. A Fiat approved tow that was nearly $300. From my understanding, Ken Garff West Valley is the only Fiat dealer in Utah and I had not done business with them prior. In communication with the service department I was told that the diagnosis was a charge control module for $2,500 and no stock or known availability. I asked what if it doesn't fix the problem only to be told that they had checked everything else and that's what it is. I was told that once I gave the go ahead they would order the part in. Obviously placing my trust in them as a factory dealership I gave the approval. After some time I was notified the car was repaired and ready. Picked it up, drove it home and plugged it in and exactly the same problem error message! Invoice stated to call the service manager before leaving anything but a 5 star review so I did. I was transferred to a voice mail for Ryan. I had no return call or message from Ryan so a day or so later called to find out Ryan is the Assistant and they then transferred me to Chad which was also a voice mail. After leaving him a message I received a message giving me his direct line. In calling the direct line and leaving a message I have heard noting. So in retrospect, the big ear "We Hear You" campaign now seems like just another marketing ruse.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Chad Rigby chadr@kengarff.com General Manager

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

false advertising

Reviewed by John Sloat from Quincy Florida May 01, 2021

Falsely advertise New 2020 Ram Laramie that msrp is $70,000 sales price of $55,000, when I call about it they said it’s an internet problem they can’t control but they have multiple misleading adds and when you call them out on it they hang up the phone, BUYERS BEWARE SCAM ARTIST TRYING THE OLD BAIT AND SWITCH SALES TACTICS!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Chad Rigby chadr@kengarff.com General Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Ken Garff West Valley

Reviewed by Jeff G. Johnson from LaytonApril 11, 2021

Adi did an excellent job of helping me find a truck to meet what I was looking for.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Ken Garff West Valley Chrysler Jeep Dodge RAM

Ken Garff West Valley proudly serves the Wasatch Front with a new and pre-owned inventory of Chrysler Dodge and Jeep vehicles. Our enourmous inventory is located at two dealerships only 2 blocks apart form one another in West Valley City. At Ken Garff West Valley we provide our customers with a HUGE selection of new and high quality pre-owned vehicles exceptional service and parts availability financial assistance and more. Click the chat button or give us a call to experience our our exceptional service!

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