Stephen Wade Chrysler Jeep Dodge Ram

WOULD NOT RECOMMEND !!! Total waste of my time. I am out of state, send an inquiry in online. The Internet department starts blowing my phone up like they are trying to be the 100th caller, never even addressing my original questions in their communications. Finally Jayce in sales asks me what I would like to know, and he answers the questions I had. I asked for a grand total including taxes and plates etc. He comes back with xxxxxxxx add on's they were telling me I had to take. I told him, no, can't force me to buy add ons. I told them to redo the numbers and send them back. In the meantime, I fill out the credit application ONLINE on their site, instead of giving them my personal information to Jayce over the phone with him sending me a text of the credit application. I reach out to the store and let them know they have my credit application, and its radio silence. Jayce comes back and says they can't find it... I hesitantly give him my information and tell him I'm still waiting for the updated numbers, but I can figure out the rest with your Finance Manager. 1,2,3,-6 hours later, I still haven't heard from anyone. I reach out to Jayce and he tells me his manager tried to call me. Never got a missed call/text.. I say ok, I go to call him, nothing. Leave Scott a message, nothing.. Try for the next 2 hours.. NOTHING. Then Jayce comes back to tell me sorry, but my Used Car Manager sold the vehicle..... So unless you want to pay for xxxxxxxx add on's and be stroked, don't waste your time. And Scott, you might want to update your caller id so your wife's name isn't popping up. Id say it's unprofessional, but everything they do, and the way they do things is unprofessional. You called me when I was out to dinner, I sent you a text and two days later you still can't respond. STROKE JOBS, thats what you are :) As of this writing, 9/19 at 5:31, the Jeep is still on their website.

The worse dealership I have ever seen, people are rude, their product is terrible and the service dept you cannot even get a oil change in less than two hours, you cannot get answers from anyone about your issues, I will never buy from Stephen wade again

BEWARE! If you're choosing to have your vehicle serviced here make sure you have removed all of your personal belongings. I own a vintage furniture store and my truck broke down near the dealership. I was in the area to pick up a coffee table which was in the back truck bed moved all the way in the bed as close as possible to the bed with a locked hard truck bed cover over the bed. It took some time to get the truck back as I live 300 miles away. When the truck arrived back at my local dealership, I went with one of the service members to get the truck and opened the tailgate and to my surprise the coffee table was gone, but my tow strap was still there. Weird. Someone had to army crawl to pull out the table due to the locked hardcover. Of coarse, now we're in a situation no one wants to take responsibility. My sole purpose for traveling into the area was for that coffee table, sadly when my truck broke down my rental vehicle couldn't fit the coffee table to take it back home. I didn't know the type of dealership I was dealing with or I wouldn't have trusted them. I called the dealership 2 weeks ago and they said they would look at camera's etc...no one bothered to call me back.