15711 Gulf Fwy
Webster, TX 77598
Sales: 281-809-4534
Used Cars: 281-809-4447
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 2:00pm |
See all dealerships near Webster, TX that carry Dodge, Jeep, Chrysler, FIAT, RAM
Overall Rating:
4.1 (out of 5)
72% recommend this dealer
2070 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Without a doubt, the worst car dealership I have ever
Without a doubt, the worst car dealership I have ever visited in my entire life! They advertised a 2026 Ram 1500 Rebel for $58,064. We drove an hour and a half to buy the vehicle, only to learn they added $7k in dealer add ons and refused to sell the vehicle for the advertised price without the dealer add ons. I informed them this was against multiple Texas State laws! We asked for a manager but they just sent another salesperson. They liteally did not care about violating the Texas state laws - 43 T.A.C. 215.25 that says optional dealer add ons.cannot be forced and the advertised price must already include any dealer markups or prep charges or the Texas Deceptive Trade Practices Act, DTPA 17.46 which says refusing to sell at the advertised price is considered a deceptive practice subject to penalties of up to $10,000 per violation per day! I filed complaints with the Texas DMV enforcement division as well as the Texas Attorney General, and I sent a letter to Stellantis and made a TikTok video. If you bought a vehicle from this dealership and you were forced to pay for dealer add ons, learn about your rights - file a complaint with the Texas DMV enforcement division -- you are entitled to recover up to triple the amount of charges for dealer add ons they forced on you! We spoke to Dennis Wright and an Eric. I won't mention the salepeson because there was nothing he could do personally! Unscrupulous dealers like Big Star should not be in business! I would NEVER buy from a dealer that engages in deceptive practices! You want to do business with a dealership that prioritizes customer service and is ethical! More consumers need to put their foot down and refuse to deal with horrible dealers like Big Star! I strongly encourage anyone who has a similar experience to take the time to file the complaints with the attorney general and the Texas DMV enforcement division as well as reaching out to Stellantis and sharing the experience on social media! Perhaps if enough consumers take these actions, the dealers will be imposed big fines and start to change their ways! If you already bought a vehicle from this dealer, be sure to fill out the survey you will get after the purchase with all of the negative feedback! This has an impact to their bottom line!
Maximum rating = 5
James was so helpful with my Wagoneer service and easy to
James was so helpful with my Wagoneer service and easy to get in touch with while I was waiting for it to be ready!
Maximum rating = 5
Erik Enriquez was such an awesome guy to work with he
Erik Enriquez was such an awesome guy to work with he made the process so smooth by helping us a lot , words can’t express how happy I am for trusting Erik with the purchase of our new car !!
Maximum rating = 5
You might expect a car company’s top priority to be cars, but not at Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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