Classic Chrysler Dodge Jeep Ram Fiat

If you can’t take your Jeep to a Jeep dealer to get an inspection and repair…..Where CAN you take your Jeep? It’s been a week $1900 and an offer to pick up my car with….. no charge yesterday bc they started repairs….and now it won’t run and they don’t know how to fix it????

The lack of communication from our service advisor, Shane Holcomb, left much to be desired. There were so many unanswered phone calls and texts. There were so many voicemails left unanswered. There were so many times we were told our vehicle would be ready "today". Never happened. Our vehicle was there for FIFTEEN days with little to no communication from our service advisor unless we hounded him. When we finally did pick up our vehicle the price we paid was $600 more than we were quoted and I am still waiting for an itemized receipt instead of the estimate I was handed when I picked it up. If we need service done in the future we will go to a different dealership.

This dealership is terrible. They claimed there was no fix or parts for the 10B recall (faulty pinch bolt) for the Jeep Grand Cherokee, and said they would call us as soon as there was a fix and parts available. We checked with another dealer and there was a fix and parts available and were repairing vehicles on the recall on a daily basis. We had our vehicle fixed by another dealer, but still have never heard from Classic. They will not return phone calls for anything other than trying to sell you a car. When I took my Ram pickup in for an oil change, I got it back with five unreported miles on it with all indications it had been taken for a hard test drive running the Hemi to the limits. Everything in the covered bed was up against the tailgate, and apparently the center glove box had come open for papers that had been in it were on the passenger seat and floorboard. This was all reported to the Service Advisor, Service Manager, and the dealership. There has been no response.