JTs Chrysler Dodge Jeep RAM of Columbia

I brought my car in for service, and they negligently caused significant damage to my car. They messed up an oil change and got metal fragments all over the engine. They also recalibrated my car and then my car shut down when I was driving it. I attempted to speak to both the GM and service manager several times, but they never returned my calls. Service advisor yelled at me and called me offensive names.

BILLY Swanson was the best and made buying a preowned vehicle an enjoyable experience!!Hes great at what he does!!

5 Stars for service 0 Stars for sales. The wipers on my new 3500 Ram recently quit and fortunately I was only 5 miles from the dealership. I pulled in, explained the situation to Les and that I had jobs pending that I couldn’t do without my truck. Within minutes he had my truck in and discovered a bad wiper motor that they didn’t have in stock. He immediately started working on finding one and had it rushed in. The next morning I was up and running within a few hours. Les’ knowledge, professionalism and communication were absolutely top notch during the entire process. The cashiers office was also very efficient and pleasant. Now for the UGLY part! In the past 5 years I’ve purchased 3 kias,2 Jeeps and a Ram 3500 Every time I have gone to my local dealerships (JT’s) and every time left after an hour or two with no vehicle and completely aggravated. It’s obvious they are more interested in maximizing profits on every sale than they are on volume sales and building relationships. Every time someone asks about our kias or my trucks (I also bought a Chevy 2500 LT two years ago) I tell them not to waste their time shopping locally and happily make referrals. Since JT’s has bought out the only completion in the market (Galeana and Dodgeland) I imagine the situation may be worse. Currently looking to add a another 3500 dually with a Cummins to our fleet. I spent about 5 minutes talking to a JT’s salesman before realizing I was wasting my time. When I described the truck I was looking for he proceeded to tell me how scarce they were and therefore there weren’t much in terms of discounts or rebates. I told him I found more than 30 within 250 miles with big discounts and showed him a few on my phone before walking away. NOTE: At the end of this survey you ask how much service impacts sales and I have always preached that great service is critical to sales and particularly future sales but in this case I’ve said it doesn’t matter because this great service experience just can’t overcome many bad sales experiences or the sales culture. Just keep spending millions on advertising and hit a home run on every deal you can get. (Gladiator purchased from Galeana, Wrangler, 3 kia, and Ram all purchased out of town.