Chris Nikel Chrysler Jeep Dodge Ram Fiat

Phillip in service is the very best,always goes out of his way for me. I always take our vehicles there because I know I can trust Phillip and the techs to do excellent and honest work.They are my go to dealership. Thanks to Dallas and Mitch too.Sonny in new cars is a great guy too.

I am writing this to warn other customers to audit their receipts and inspect their repairs at Chris Nikel. I waited 7 months for a parking brake repair on my 2019 Challenger Scat Pack. When I finally brought it in: Financial "Error": I had a receipt proving I paid a $304.92 deposit. Their service advisor insisted I only paid $281 and calculated my final bill based on that lower number. I had to audit my own records to prove they were under-crediting my money. They effectively "lost" my funds and tried to charge me the difference. Wrong/Unsafe Part: I authorized a salvage replacement for an OEM part. Instead, they installed a completely different mechanism (Push-to-Release vs. Handle-Release). On a manual transmission car, this forces you to put the car in neutral/disengage the clutch to set the brake, which is a safety and drivability downgrade compared to the stock handle. I provided proof of the accounting error and the improper part to the Service Director and the GM. I requested a refund for the failed transaction. They chose to ignore the evidence. Do not trust their bookkeeping, and do not trust them to verify the parts they are installing.

As it pertains to the service department - I brought my wife's car in to get looked at. I requested they found out what was causing a noise we were hearing. That was all we requested. They gave us a number of other things they'd like to fix, some of it was necessary and I took care of it, but I did not request this service. They told me the noise we were hearing was because of a bent wheel. I thought this was odd because the noise wouldn't really make me think bent well, but I figured they're the professionals. They quoted me $1300 just to replace the one singular wheel. I said absolutely not and left. I got the wheel fixed elsewhere. The noise persisted. We were charged $240 for the noise diagnoses, an they were wrong. This resulted in me having to go to another mechanic who got it right and fixed it. I called Chris Nikel on 12/15/25 and spoke with management. I don't remember exactly who it was. But he agreed that it would be frustrating to bring my vehicle in and be charged and not receive what I asked for. He told me he would call me back by the end of the day to "make it right" and he did not. The employees I spoke to while there were all kind and helpful. But being charged $240 for an incorrect diagnosis was crazy. I could have had a bent wheel diagnosed by discount tire for free. I brought it here because I expected them to have Jeep parts on hand and have more knowledge as it pertains to their own vehicles. I won't be back.