960 Central Ave
Albany, NY 12205

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Sales: 518-241-1522

Used Cars: 518-241-1673

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:30pm

Reviews of Armory Chrysler Dodge Jeep Ram FIAT

Overall Rating:

3.8 (out of 5)

90% recommend this dealer

800 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Firstly, the people I dealt with were nice and not pushy.

Reviewed by conlasch531October 24, 2023

Firstly, the people I dealt with were nice and not pushy. If you showed any bit of hesitation, they remind you that it is okay to walk away. Financing, though, you can tell they want you to breeze through it. The gentleman doing the financing was talking nonstop while also feeding me things to sign. I took my time, read every document and asked questions. Some he seemed to have expected, others he seemed a little bothered I asked. They do offer an oil change package, but that is all that comes with it. You get two free oil changes a year. You are charged for tire rotations. They also price their vehicles to sell and leave no room for negotiating the price, so don't go in with a number you want to talk them down to.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

My Jeep was serviced (an oil change and new wipers) on

Reviewed by lorrimAugust 29, 2023

My Jeep was serviced (an oil change and new wipers) on August 19, 2023. On August 26, I notice that there is something handing down from my engine (an oil change was performed). I immediately called the service department that day - no call back - called again Sunday - no call back - called on Monday, left 3 voicemails - no call back - got in my car this morning to go to work - turned on wipers to remove the dew - drivers side wiper is shot - will be showing up at the dealership tonight - they can't ignore me then - would not recommend this dealership -

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello Lorrim, Thank you for taking the time to bring this to my attention. We strive to provide each of our guests with unmatched customer service and repairs. It is unfortunate that you have been experiencing problems since your last service visit. I would appreciate the opportunity to speak with you directly so that we can work towards a possible solution. At your convenience, please give me a call so that I may further assist you. Fortunato Papaleo Service Manager 518-641-7639

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

We all expect a bit of over exaggeration with reps that's

Reviewed by IcareAugust 08, 2023

We all expect a bit of over exaggeration with reps that's just how they are.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, Thank you for taking the time to provide our team with your feedback. Your concerns are heard and valued. I would appreciate the opportunity to gather the specific details of your visit so that we can proceed appropriately. At your convenience, please contact me. General Manager RichardZanetti@lithia.com

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Armory Chrysler Dodge Jeep Ram FIAT

THANK YOU CAPITAL REGION FOR MAKING ARMORY THE #1 VOLUME CHRYSLER DODGE JEEP RAM FIAT AND CERTIFIED PRE-OWNED DEALER FOR SEVEN CONSECUTIVE YEARS!!! *BASED ON 2019 2018 2017 2016 2015 2014 AND 2013 RETAIL SALES

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