LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing in Lansing including address, phone, dealer reviews, directions, a map, inventory and more

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6131 S Pennsylvania Ave
Lansing, MI 48911

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Sales: 517-489-3076

Used Cars: 877-875-7829

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

143 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Not a happy mother

Reviewed by Pam Sibley from PottervilleSeptember 02, 2020

It really puts a sour taste in a mothers mouth, when your son buys his first truck and is taken advantage of. Not even a year ago my son bought a 2012 Chevy Colorado 4x4 V8 lifted truck from this location. He was so excited to be able to afford a truck and so proud of himself for doing this all on his own. He found a beautiful and rare truck. He bought the extended warranty to protect his investment. This means your company sold my son a warranty that covers NOTHING. The warranty is void if the truck is lifted. The warranty is void if an after market radio is installed. Which your company installed before he picked up the truck. Also. After market radios need an adapter installed with them, or the radio will fry your computer system. Why do your auto mechanics not know this??? Guess what happened. A few weeks after he bought the truck the radio fired the computer system. WARRANTY COVERED NOTHING, because its void if an after market radio is installed. YOUR SALES PEOPLE DONT KNOW THIS???? While our auto mechanic is fixing the truck. He discovers several modules that are wet, in places where no water can get to. Our mechanic says that the truck you sold my son is a flood truck. Thousands o dollars later. My son is still dealing with the issues on this truck. It's in the shop more than the driveway. And yes he did go back to your location to ask for help. He was told sorry we can't help you. But your location offered to give him a good deal on his next vehicle he buys from you. ARE YOU KIDDING. WHY WOULD ANYONE OF US GO BACK TO YOU. And yes the TRUCK IS CURRENTALLY IN THE SHOP. I am one really disappointed and pissed off Mom. Every website I can post this review on I AM..

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Pam, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to our General Sales Manager, Drew Tompkins, at (517)-220-6808 or atompkins@lafontaine.com so we can work towards a resolution.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great salesman

Reviewed by Matt from St. JohnsMay 22, 2020

Jerry went above and beyond during my lease process. Would highly recommend him for any purchase or lease. Leased 2 vehicles and both were good deals. They even delivered new and returned old.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Matt, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Jerry. Have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad experiences

Reviewed by Matt R from LansingJuly 21, 2019

I went in with a 2010 wrangler unlimited sahara for trade towards a used pickup, when they assessed the value they told me 8k they would give. The guy rob who I saw was very short and rude with me and another salesman grabbed the keys from rob to show another customer the truck I was there to look at. I never was even shown the vehicle. I ended up at Shea buick gmc in flint they gave my 10,500 for the car lafontaine would give me 8 for and was treated like a human at Shea. Moral of the story don't go in with a trade cause they will lowball you and treat you poorly while doing so.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Matt, we regret to hear that you had a negative experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (888) 381-2067 to discuss this further. We hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Here at LaFontaine Chrysler Dodge Jeep Ram Fiat of Lansing we are here to serve you. With our online shopping tools virtual appointments and door to door delivery our team members are here and ready to help you with all of your sales service or body shop needs. Shop our virtual showroom today to connect with a live team member.

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