84 Bureau Dr
Gaithersburg, MD 20878

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Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:30pm
Tue 7:00am – 7:30am
Wed 7:00am – 7:30am
Thu 7:00am – 7:30am
Fri 7:00am – 7:30am
Sat 7:00am – 6:00pm

Reviews of Criswell Chrysler Jeep Dodge RAM & FIAT

Overall Rating:

4.1 (out of 5)

89% recommend this dealer

864 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

The truck I purchased was competitively priced which

Reviewed by kbusavet January 30, 2024

The truck I purchased was competitively priced which triggered me to travel 2.5 hours to get it. The whole process was seamless and expedient. Our sales agent, Richard Beckett, was also very helpful throughout the whole process. My only complaint is with the finance manager regarding the sale of the extended warranties. Instead of telling you the full cost up front, they try to show how much it affects your payment which is misleading for the unsuspecting buyer. Also, when trying to cancel the extended warranty, the finance manager doesn't respond to emails or voicemails.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thanks for choosing Criswell! We appreciate your comments and are happy to see you were satisfied with your overall purchasing process. We are always working to improve and have shared your review with our sales team for consideration. If we can be of further assistance, please don't hesitate to reach out.

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Russell is the best!

Reviewed by Alexis CowanJanuary 23, 2024

Russell is the best! He was very knowledgeable and helpful. Definitely recommend you go see him for your next purchase! He’ll take great care of you!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for sharing this positive feedback! We value your business and truly appreciate your recommendations.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

My experience with Thong was horrible.

Reviewed by Susan October 08, 2023

My experience with Thong was horrible. Thong made me want to never come back to this dealership. He answered none of my questions and belittled me for asking reasonable questions. He simply did not care about me as a client instead just wanted a sales under his name. Horrible customer service.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Criswell Chrysler Jeep Dodge RAM & FIAT

We listen and you matter because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM Honda Nissan FIAT Commercial Trucks and Isuzu Trucks.

At Criswell you the customer are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

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