84 Bureau Dr
Gaithersburg, MD 20878
Sales: 877-438-7470
Used Cars: 855-661-1892
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 7:30pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:30pm |
| Tue | 7:00am – 7:30am |
| Wed | 7:00am – 7:30am |
| Thu | 7:00am – 7:30am |
| Fri | 7:00am – 7:30am |
| Sat | 7:00am – 6:00pm |
See all dealerships near Gaithersburg, MD that carry Dodge, Jeep, Chrysler, FIAT, RAM
Overall Rating:
4.7 (out of 5)
90% recommend this dealer
927 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
very friendly Very professional very good business highly
very friendly Very professional very good business highly recommend to friends and family... thank you for the sale.
Maximum rating = 5
Felipe was very professional and easy to work with.
Felipe was very professional and easy to work with. He helped us with two car sales and made the buying process quick and easy. Greatly appreciate Felipe’s time and hard work on getting the deals closed!
Maximum rating = 5
I brought my Ram in for an Oil change, Recall work and
I brought my Ram in for an Oil change, Recall work and to fix a parking sensor found not working. I dropped off for my 7AM appt. My service advisor Emilio was very friendly during drop off. I had a friend pick me up for work and drop me off after. I received no updates during the day. I arrived back at Service center at 2pm and was advised it was just now getting recalls worked on and was told "it will take a while". I went to waiting area and sat. Waited over an hour and went back out to ask for an update, " I told you it would take a while". So back out to wait. He walked past the waiting area some time after and saw me looking and mentioned its still not ready, and kept walking. Some time before 5pm I went out again and asked for update, Emilio said he would check and let me know. So back out again to wait. @ 5:45 I hadn't heard back with an update and went back out to ask again, Emilio is not around. Another gentleman (Army Vet), asked if I needed help and I told him I was looking for my advisor, He said my advisor left, without telling me or anybody else. He and a young lady (Vanessa?) were the only 2 working and knew nothing of my truck or that I was waiting. He went and found my truck and she looked up my paperwork. Those 2 did an outstanding job and were great. I wish I knew their names. (I will know find out and praise them later). So, after 11 hours in the shop, I did get an Oil change and Rotation and had 1 recall and 2 software updates completed. The sensor was not fixed as the part needs ordered. Emilio's attitude and lack of customer service needs attention. I will go back for service again because I trust the Criswell Company, however, I will not work with Emilio again.
Maximum rating = 5
We listen and you matter because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM Honda Nissan FIAT Commercial Trucks and Isuzu Trucks.
At Criswell you the customer are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.
Find out what your used car is worth with our appraisal tool.