FIAT and Alfa Romeo
New Car Dealership in Fairview Heights, IL
Overall Rating
3.2/5
Read dealer reviews
We are a full service Alfa Romeo and FIAT Fusz Dealership. Excelling in Customer Service on both new and used vehicles. Our employees are all professionally trained Alfa Romeo and FIAT specialist. Please visit us to experience the FUSZ difference!
Lou Fusz Alfa Romeo and Fiat of Metro East's service reps and mechanics are FIAT trained and utilize the latest cutting edge technology to keep your car running smoothly.
Lou Fusz Alfa Romeo and Fiat of Metro East Reviews
Overall Rating
3.2/5
6 out of 11 people recommended this dealer
Hard to trust
Reviewed by Disgruntled
in Saint Louis, MO
June 15, 2020
I was looking for a used car and made an appointment to view one we liked. Received a text from a Shelby Colby, and texted back and forth. Called the day before the appointment to ask Shelby a question, only to find out that she was not a "real person." I had received an email from a sales person as well, so called and spoke to the salse person, Salvador Garcia. He insisted that Shelby was in fact a real person but not a sales person and I could not speak with her. He suggested I contact a different location. Called back and ask to speak to a supervisor and eventually spoke with Clay. Clay confirmed Shelby did not exist, and that Mr. Garcia was mistaken. I asked to be assigned to a different sales representative and that Mr. Garcia apologize. After a brief hold, the call got "disconnected." I called back and ask for Clay. Clay explained that after a while, the calls get disconnect (from beginning to end, that third call with "Clay", including hold times to speak to him, our conversation, and holding to speak with Mr. Garcia, was 8 minutes). I said I would hold for Mr. Garcia, and was informed he was busy and could not come to the phone. I said I would expect a call back with an apology. Clay said "of course" and we disconnected the call. Of course, Clay did not bother to get my phone number for Mr. Garcia to call back. In my view, not a trust worthy group.
Terrible Customer Service
Reviewed by Tschan89
in Belleville, IL
April 05, 2018
I recently went to look at a 4runner that was being sold here. The sales staff had zero knowledge on basically anything. I had to explain what things meant in the carfax to her. Every question asked was responded with "I don't know"......not even "let me find that out for you". They were completely unwilling to negotiate price and one of the cars I went to see would not even start! I was treated the whole time like my presence as a customer was just annoying. I only was able to speak with one person and she was a young blonde so hopefully she was just new and this isn't their every day customer service.
Where's dealership ever
Reviewed by Brandon Smith
in Belleville
July 26, 2017
This is the worst dealership ever I paid my car note and they still turn my car off if you want to deal with a bogus car lot that likes to play games be my guest but I don't recommend anyone to buy a car from them because they do not honor management agreement
