Fiat of Scottsdale and Alfa Romeo

I recently bought a Fiat 500e and brought my car in for service. One item was for a window that didn’t work properly. I was informed was the window regulator which is a notorious issue with these cars. The window was completely rolled up and stayed in position. They made some other recommendations and I had one of those completed. I told them to hold off on the other items and would schedule each of those in the future as they were not critical items.. Upon picking the car up, the service advisor NEGLIGENTLY and stupidly attempted to roll the window down twice, causing a catastrophic failure resulting in the window requiring tape in order to hold it fully closed. He then lied and said he did not do it even though I saw him ouch the window button. (Suggested fix: I pay $190 for the part and they will fix it or I can buy the part somewhere else and pay them $299.99 for labor to install it!) This was not an item that needed to be fixed immediately, however it is now. They also caused the steering column shroud to be completely knocked loose and detach from itself and now it is not seated properly and rattles. This was not one of the problems (fully attached and no rattle) the car had when I brought it in, but John Kenney stated it was a pre-existing condition that every Fiat 500 has and it would cost $125 for the part plus labor to repair it. They are refusing to properly repair the issues they caused. I WILL NEVER TAKE MY CAR HERE AGAIN!!

I had the worst customer service experience in my life at this dealership. Their service department tried 4 times to fix an issue, failing each time. I advised them that my car not starting was likely an ignition cylinder. They instead chose to replace my perfectly good battery which did not, of course, fix the issue. Next they claimed a very old service bulletin, which was completely irrelevant, would solve the issue. It did not. They then replaced the ignition switch (not the cylinder as I suggested) and that didn’t fix the problem either. Then they discovered, lo and behold, that the battery cable was frayed at the connector. This means that despite taking an existing battery out, putting a new battery in, then taking that battery out and putting the original back in, no one thought to look at the cable. I told the service rep I thought this was incompetence. He got angry and I asked to speak to the Service Manager. Before I got a word out of my mouth (we were on the phone) the Service Manager was down my throat angrily telling me I was not to disrespect his employees. He was very verbally aggressive. When I was able to speak rationally to him he clearly did not have all the facts. You would think a manager would ask me why I was angry and why I had described the service as incompetent, but he was having none of it. He implied I was lying about a couple of things and very clearly did not believe what I had explained about the battery cable. He then sad I should come in the office and speak to him face to face. When I inquired how that was different than a phone call, he said if I acted like a man I would come and see him. I was completely floored that he had said that. I was stunned that a manager would speak that way. Next day I spoke to the General Manager and saw what led the Service Manager to act and speak the way he did. The General Manager was every bit as rude as the Service Manager. He saw nothing wrong with the Service Manager’s behavior and comments and if I didn’t like the dealership’s service I should go elsewhere. Overall, rudest treatment I have ever experienced. I have made a complaint to Corporate as well as the Better Business Bureau and hope to get someone to recognize the dumpster fire that is this dealership.

Bought a new truck in October for cash. We advised Steve Ehlert that we would be registering the truck in the State of FL, at which time he told us that we would be able to collect a refund of the excess tax that was paid in the State of AZ (8%) from the State of Florida. Florida has a 6% sales tax rate on vehicles. Steve E was absolutely INCORRECT in his statements and he did not advise the title clerk to send the title directly to the State of FL. Instead, they had the title completed under the State of AZ and mailed it to us. Had this been done correctly, we would have save $1,700+ on taxes. This is wrong on so many fronts because the salesman led us down the proverbial rabbit hole with a lie. In addition, Jen Martinez also heard the conversation so there was double acknowledgement. I have called the dealership MANY TIMES now and a call back has yet to occur. I guess the dealership does not rely on repeat business and does not object to less than stellar reviews because of their actions and lack of knowledge. According to their written statement in the original review response, "Customer service is our top priority". This has proven to be a lie considering I have placed 11 calls requesting a call back. I was able to talk to Cameron (asst mgr) early on and he had Jen Martinez contact me--which she did--once. Now everyone just 'ghosts me' as if I do not exist even though I paid cash for the 2022 RAM truck purchased. I can only assume they just wash their hands of cash customers once the purchase has concluded. I did receive a response from the dealer on 1/6/23 through DealerRater responding to the original review I wrote. They requested that I contact Glen Drobney at Fiat of Scottsdale. I called same day and was told that Glen Drobney was no longer with the dealership and that Brian would call me back. That never happened either. There is no doubt that the dealership is responsible for a costly mistake that we paid for by not sending an electronic title to the State of FL. We WILL NEVER do business with this dealership again.