Russ Darrow Metro Chrysler Dodge Jeep RAM

Friendly service, clean environment and knowledge staff. My vehicle was ready in the timeframe that I was advised it would be. Jermaine is always a pleasure to work with!

Troy was helpful and knowledgeable. We would buy from him again. The office was great as well.

Car buying is stressful enough without added complications, and unfortunately our experience with Russ Darrow Chrysler, Dodge, Jeep Ram on Friday, January 9th was extremely disappointing. We found a vehicle listed online at $13,605, which fit both our budget and needs. We scheduled a test drive for Saturday, January 10th at 9:00 a.m. However, late Friday morning we were contacted by a salesperson who indicated there was significant interest in the vehicle and encouraged us to come in that same day to avoid missing out. My husband rearranged his work schedule and drove over an hour to the dealership. After test driving, my husband decided to move forward with the purchase. At that point, he was presented with a final price of $18,239.11, which was a significant increase from the advertised price. Upon reviewing the breakdown, we discovered the price included $2,299 for Xzilon paint protection and $499 for security etching, neither of which we requested. When I spoke directly with the salesperson by phone, I clearly stated we were not interested in these add-ons. I was told they are applied to all vehicles. I expressed concern that this practice misrepresents advertised pricing if mandatory add-ons are not disclosed upfront. After questioning the pricing, the salesperson attempted to negotiate by asking if we would agree to a $17,000 price, which we declined. They then removed the security etching and reduced the Xzilon charge to $699, which we again declined. We were eventually told the add-on could be removed entirely, but that the vehicle would no longer carry a warranty related to it, which was acceptable to us. While we fully understand taxes, title, and licensing fees are standard, a nearly $5,000 increase from the advertised price due primarily to unwanted add-ons is unreasonable. Reluctantly, due to our immediate need for a vehicle, we agreed to move forward at a price closer to what we originally expected. After four hours at the dealership and after my husband had signed the paperwork, we were then informed that the dealership did not have the title for the vehicle. This was extremely concerning, as the vehicle was actively listed for sale online and presented as ready for purchase. At that point, the transaction could not proceed. This entire experience felt disorganized, misleading, and unprofessional. Significant time was wasted, and the lack of transparency around pricing and vehicle readiness was unacceptable. Ultimately, we chose to purchase from another dealership and had a straightforward, respectful, and transparent experience elsewhere. I strongly encourage prospective buyers to shop elsewhere!