3502 Lancaster Dr
Madison, WI 53718

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Sales: 877-286-0047

Used Cars: 608-807-5361

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison

Overall Rating:

4.6 (out of 5)

95% recommend this dealer

1744 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Welcoming and accommodating It was easy to schedule

Reviewed by PkccantonsonFebruary 07, 2026

Welcoming and accommodating It was easy to schedule service and the service itself was efficient and waiting area was comfortable.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your feedback. We’re happy scheduling service for your Jeep Wrangler was easy and that our waiting area felt comfortable. Our team is glad to deliver efficient service and a welcoming environment.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Quick and everyone was very helpful and efficient.

Reviewed by CalookmanFebruary 07, 2026

Quick and everyone was very helpful and efficient. A new place to wait while my vehicle was getting serviced

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for highlighting the quick, efficient service. It’s great to know the new waiting area provided a comfortable spot while your Chrysler was being serviced. We look forward to helping you again.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

You had the truck we wanted Minimal negotiation on the

Reviewed by SSJJPETERSONFebruary 06, 2026

You had the truck we wanted Minimal negotiation on the price of the vehicle, but not happy with the practice of adding things like then etching and overpriced wax job and then adding it to the price after the fact Also not very professional to have tattooed letters on your fingers F U when facing the customer

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Darrow Chrysler Dodge Jeep RAM of Madison

Welcome to **Russ Darrow Chrysler Dodge Jeep RAM of Madison**, your trusted destination for exceptional vehicles and outstanding service in Madison, WI. Whether you're searching for a rugged RAM truck, a versatile Jeep SUV, a powerful Dodge, or a refined Chrysler, our extensive inventory has something for every driver. Our dedicated team is here to provide a seamless car-buying experience, backed by transparent pricing, expert guidance, and top-tier customer care. Visit us today and discover why Russ Darrow is the name Madison drivers trust for all their automotive needs!

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