West Hills Chrysler Jeep Dodge RAM

Had a problem with auxiliary battery discharging and loss of auto start. First service after I had replaced the aux battery myself but still had the auto start issue seemed to confirm the aux battery was the reason. Did a full system check and all was well. Then the auto start problem returned about a week later. Back in and Peter the original service writer for the techs right on it. It turns out there was a software update that did not show up either in my Mopar app nor the online records from Chrysler that indicated there was one. The techs kept digging and found that such an update was indeed needed for our specific year of Pacifica van. Installed it and did not charge for any of the second service although it took up a lot of tech time. But that is the kind of result we expect from this excellent service group

Colin is a great Service Advisor. He always is quite welcoming when I arrive and reviews the service being done with a complete description. He welcomes and answers any questions I may have during the visit. My service today was completed in a timely manner. Colin went above and beyond the necessary steps to make sure I was satisfied with today’s work.

Beyond happy with Mickey Martin and the team. They helped me trade in my sonata for a 2025 jeep. I love how straightforward and honest Mickey is and how easy the whole process went. I definitely recommend the dealership and I will continue to come bring my car in for service here