Ourisman Chrysler Dodge Jeep Ram of Woodbridge

If I could give a 0, I would. My car has been in and out of this dealership since May 2025 for the same cylinder misfire issue. Each time, they kept my vehicle for 1–2 months at a time, only for the check engine light to come back on shortly after I got it back. This cycle has repeated multiple times throughout the entire Summer until now. The issue was covered under warranty, yet they continued to replace the same part over and over, even though it was obvious that it was not the underlying problem. Meanwhile, I spent a significant amount of money on rentals and had to practically beg for a loaner, despite this being an ongoing issue that was not caused by me. After my car was in the shop for another two months, I finally received it back last week — only for the check engine light to come back on one day later. At this point, it feels extremely sketchy, as if the light was simply cleared without the actual problem being fixed. Now I’m being told that another diagnostic shows additional codes that “may not be covered under warranty.” How is that my responsibility when I haven’t even had possession of the car or driven it for months? It strongly appears that mistakes made while servicing the vehicle caused further issues. On top of all this, there has been a complete turnover of staff since my car has been in their possession, which honestly says a lot about what may be going on behind the scenes. This dealership waste people’s time without actually resolving the problem. It’s an inconvenience. Do not walk — RUN from this dealership. Save yourself the time, stress, and financial loss.

Worst experience I ever had. If you go there and you see the salesman Ike. He will look you directly in your face and lie like it's nothing. Their main goal is to get the vehicle sold. Then they don't care about you after that. I bought a truck from them and it needed some paint work on the front bumper also had a chip in the paint on the passenger door. I went through with the sale because Ike said that it would be no problem, they would take care of those issues. So I brought the truck back in when the repair was set up. When I got the truck back. The bumper was a different color then the rest of the truck and had a orange peel look in the paint. The chip on the door was just touched up with a paint brush I guess. So I told them about my issues with the work and they refused to do anything about it. It is a shame when you spend all of that money for a vehicle and get lied to on top of it. I am going to make sure I pass the word online on every site I can find about Ourisman Chrysler Dodge Jeep Ram of Woodbridge and there horrible service. If you go there good luck to you. 👎👎👎

Turned in vehicle for oil change and tire rotation. Needed rear brake pads and rotor replaced. They kept the car (my only transport for disabled family member) for two full days. A job that takes 2-hours.