Lustine Chrysler Jeep Dodge RAM in Woodbridge including address, phone, dealer reviews, directions, a map, inventory and more

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14211 Jefferson Davis Highway
Woodbridge, VA 22191

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Sales: 888-756-7604

Used Cars: 888-217-1129

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 7:00pm

Reviews of Lustine Chrysler Jeep Dodge RAM

Overall Rating:

4.2 (out of 5)

81% recommend this dealer

1238 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Had a great experience the sales rep was fantastic!

Reviewed by JosephMay 20, 2022

Had a great experience the sales rep was fantastic! Made things super easy and straight forward.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

HOOK AND BAIT

Reviewed by Blkgent007 from Providence Forge, Virginia May 19, 2022

After shopping around fit a specific car, i found it 2hrs away at Lustine Toyota. After arranging with the salesman to view this car, and reassurance that the car was ready, i set out for my journey. First impression of the dealership was pleasant, and the car looked amazing. So after starting the car i noticed the TPMS sensor indicator was lit, no big deal, probably just needs air. Myself and my salesman William, left out for a test drive. Immediately i noticed a roaring noise coming from the front of the car, i promptly returned to the lot, being a previous ASE MECHANIC, i found the problem to be a cupped tire, and three outdated tires. William said don't worry about that, he assured me he'd get that taken care of, and the light. I'm thinking ok I'll relax since I'm at a Toyota Dealership buying a Toyota. William took the car to the service department, and returned to do the paperwork, upon finishing in the finance office William walked me to the vehicle, and telling me that i can purchase a tire, never mentioning the remainding 3 other outdated tires, and the dealership will reimburse me for the tire after i purchase it and have it fixed. And that they were not doing anything about the tpms because the scanner they use don't distinguish one bad sensors, which is a blanton lie. So i was told by Rick Ski that he was not replacing the sensor. I felt betrayed, lied to, and tricked. My first thought was to wait to sign the contracts till William returned with the car, but i was ASSURED the issues would be corrected. WRONG!!! Off i went with my new roaring car with the tpms light on and feeling mad, suckered and lied to. Well, I've purchased 4 new Hankook tires, 4 new Tpms sensors, and went to Discount tires after i was told the dealership would charge me to do the service!!!!! The car is better, i love it, and it's a lesson learned. NEVER SIGN PAPERS TILL THE ISSUES ARE FIXED, I WOULD NOT DO BUSINESS WITH LUSTINE AGAIN. I even sent a text and email to the General Manager, i have yet to hear back from him, which i didn't bet on anyways.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 5

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Ike was extremely helpful and professional during my

Reviewed by wkirschkeMay 08, 2022

Ike was extremely helpful and professional during my visit. I would highly recommend him to anyone searching for a new vehicle.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for the feedback regarding your experience with Ike! Please let us know if there is anything else that we can assist with!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Lustine Chrysler Jeep Dodge RAM

Most dealers expect to earn your business Lustine goes to work to earn your business! Experience the difference! Contact one of our PROFESSIONAL SALES MANAGERS and Schedule a "FREE NO PRESSURE" Test Drive.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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