Wade Schick's Chrysler of Culpeper

BEWARE if you purchase from this dealership! Bad business practices and failure to resolve problems or even respond! I purchased a (new) 2025 jeep rubicon, over $52,000, on Tuesday, November 11, 2025. I drove 244 miles, 4 1/2 hours to pick it up. The buying process was ok, left the dealership around 8:45 pm. On Thursday, November 13, 2025, around noon, I discovered a small, very clean cut in the LEATHER seat. It was barely noticeable in bright daylight, so because it was dark when I picked it up, and raining and overcast the entire next day, I didn’t notice it for a WHOLE THIRTY SIX HOURS after pickup. I didn’t know I needed to take a flashlight and inspect every inch of a brand new vehicle! I contacted Thurston Carpenter immediately, (again, less than 36 hours after purchase!), and sent pictures as soon as I left work. His response to me was that if I drove down on my next available Wednesday, early morning, their tech would patch it, so essentially a Band-Aid on a brand new leather seat, that obviously will not last. Not to mention, loss of a day’s work, two tanks of gas, and a nine hour round-trip just for the drive, for a BAND-AID. I have since contacted a local Jeep dealership and received an estimate of $764.24 to put a new skin on it, which would be the correct way to fix it. I have tried to contact Chrysler of culpeper 3 X since then, and they won’t even respond with any communication. I had also contacted Jeep directly on November 13, so that it would be documented, I will follow up with that, since I have not heard anything back from the dealer. I wholeheartedly believe that they should cover the cost of a new seat skin, because they claim that the vehicle was detailed before I picked it up, so they absolutely knew that cut was there and did not disclose that to me, and I should not have to pay out of pocket to fix a brand new vehicle!

Great customer service, great team, i highly reccommend this dealership to handle all your needs in purchase of a vehicle. I will deffinatly return in future and thurston is beast & gets it done.

My husband had been working with a sales rep on a truck deal since Monday. He completed the finance paperwork and clearly communicated that he would be driving down on Friday morning to finalize the purchase. We live 4.5 hours away and even booked a hotel for Thursday night to break up the travel. Then today, he receives a text from Eli (the sales rep) saying another rep might sell the truck—and shortly after, it was sold. Eli then stated that it had been communicated they don’t hold vehicles, but there was no mention of that policy in any of their text communication. Even if that is their policy, the responsible thing would’ve been to clearly state it upfront—especially once the finance paperwork was submitted and they knew we were coming from hours away. While everyone was friendly to work with, friendliness doesn’t make up for poor communication and a lack of integrity. To sell the truck out from under a customer who had already begun the buying process and made travel plans is more than disappointing—it feels like a major breach of trust.