Benson’s Ingram Park Chrysler Dodge Jeep Ram

1. I sent an email/message and received a reply from Danielle Wright confirming the vehicle was still available. 2. I responded at 10 am, we would be there in 30-45 minutes. 3. We arrived and were greeted by the horde of sales staff. 4. Danielle came out and turned us over to a salesman. 5. Then the hunt for the Jeep began. First, they couldn’t find the keys, then a salesman supposedly had checked out the key, then we drove around in all your parking lots looking for the Jeep. I’m sure this was merely a delay tactic. Then it was on an extended test drive, but they couldn’t get in touch with the salesman. After all this, we were told the Jeep had been loaned out, and they were trying to get in touch with the customer. By this time, we had been at the dealership for well over 2 hours, being told one lie after another. We were told the Jeep would be there in 10 minutes, then it was 30 minutes, then it was real soon. Finally, I had had enough lies, and I walked out with the sales manager begging me to wait. 6. During this time, we found out the internet listed price didn’t include the dealer add ons like nitrogen air and mop in glo, etc. This was approximately a $9000 add which actually made the price the total MSRP. False advertising at its best. 7. The coup de grace was when I found out the Jeep you were asking full MSRP had almost 4000 miles on it. 8. This is the most disgraceful way to run a business I’ve seen in my adult life. Being straight out lied to multiple times is unacceptable and unforgivable. As you can imagine, I will never set foot on your dealership property, and my story will be heard by many Jeep owners. Social media is a powerful tool for us Jeep owners. Mr. Smith, if you are a reputable, moral, or ethical man, you should submit your resignation. If you’re Christian, pray for God’s forgiveness for how this dealership is operated. Sincerely, Jim Sims

I’ve purchased a Wrangler and a Ram truck from IPAC. Charles is my service advisor and he always treats me fairly.

I would rate with NEGATIVE STARS if possible, by far the WORST and most DISHONEST experience I've ever had at a dealership! Viewed the used car at the dealership one day then contacted them the next day to make an offer. Manager was unwilling to negotiate over the phone even though we live 50 minutes away and requested we come back in person. After driving back out there, I was presented an initial offer that was $13K over the on-line listed base price of the vehicle. It also had another $5K in add ons for a total price that was over $20K more than the on-line listed price. I asked why the base price was not the same as the on-line price and was told they have different levels of pricing that they will offer which may differ from their advertised price?! However, he did say that the advertised price is what got us in the door. Pretty sure that's not the best way to do business since I've never experienced such a dishonest process at any dealership and would never go back there or recommend this place to anyone. On a positive note, I guess maybe they just wanted to be dishonest to me in-person rather than on the phone...could've done without wasting almost 2 hours of driving though!!