7000 NW Loop 410
San Antonio, TX 78238
Sales: 855-219-4875
Used Cars: 855-219-4875
Sales Department
| Sun | Closed |
| Mon | 8:30am – 9:00pm |
| Tue | 8:30am – 9:00pm |
| Wed | 8:30am – 9:00pm |
| Thu | 8:30am – 9:00pm |
| Fri | 8:30am – 9:00pm |
| Sat | 8:30am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near San Antonio, TX that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
4 (out of 5)
89% recommend this dealer
1446 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I would rate with NEGATIVE STARS if possible, by far the
I would rate with NEGATIVE STARS if possible, by far the WORST and most DISHONEST experience I've ever had at a dealership! Viewed the used car at the dealership one day then contacted them the next day to make an offer. Manager was unwilling to negotiate over the phone even though we live 50 minutes away and requested we come back in person. After driving back out there, I was presented an initial offer that was $13K over the on-line listed base price of the vehicle. It also had another $5K in add ons for a total price that was over $20K more than the on-line listed price. I asked why the base price was not the same as the on-line price and was told they have different levels of pricing that they will offer which may differ from their advertised price?! However, he did say that the advertised price is what got us in the door. Pretty sure that's not the best way to do business since I've never experienced such a dishonest process at any dealership and would never go back there or recommend this place to anyone. On a positive note, I guess maybe they just wanted to be dishonest to me in-person rather than on the phone...could've done without wasting almost 2 hours of driving though!!
Dealer Response
I want to sincerely apologize for the negative impression left from your recent visit. We pride ourselves on providing an upfront and straightforward car-buying process, and it sounds like we really missed the mark here. I'd like to learn more about what transpired so that we can address any issues and ensure similar situations don't arise in the future. Please feel free to reach out at your earliest convenience. Thank you, Samantha Fuentes - Customer Relationship Manager - sfuentes@ipacchrysler.com
Maximum rating = 5
Mr Carter is the person who I go to when I need help with
Mr Carter is the person who I go to when I need help with my vehicle. I have advised my daughter and son to take their vehicles that need service. I have known him for 20 years and trust him. Always provides the necessary services in a plan.
Dealer Response
Hi Peter, we value your business and trust in Mr. Carter! It means the world to us to hear that you've reliably chosen Ingram Park Chrysler Jeep Dodge Ram for two decades. We truly appreciate your five-star review and hope to welcome you back for any future automotive needs. Thank you for being part of the IPAC family!
Maximum rating = 5
I had great service and in decent time.
I had great service and in decent time. Service underwriter Charles was great in explaining and updating me on progress of repairs.I haven’t had a bad experience.
Dealer Response
Ruben, thank you for sharing your positive experience with Charles and the team! We truly appreciate your business and your feedback. See you next time, here at Ingram Park Chrysler Jeep Dodge Ram!
Maximum rating = 5
Shopping should be FUN and at IPAC it is. You are considering making a big purchase and we understand and want to make the process as smooth as possible. We are here to provide all the information you may need to make the best purchase for you and your family. Being in business for over 35 years comes with its responsibility and we are ready. Feel free to contact Mike Smith for any questions about our inventory and remember - We're here for YOU!
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