1300 E Us Highway 83
Mcallen, TX 78501

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Sales: 956-984-4400

Used Cars: 956-984-4400

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Burns Motors

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

At the service dept on old 83 in McAllen, they left my

Reviewed by Leo Perez from McAllen Texas July 15, 2025

At the service dept on old 83 in McAllen, they left my engine wiring harness loose, it literally was banged up by my tire. Not the service advisor nor the assistant service manager could tell me what the damaged connector was, I had to show it to the parts dept at the dealership. They did not replace it. All they did was put tape on it and secured it with the missing bolts. When I arrived there was no explanation of why it was not replaced, no manager, no service advisor nothing to give me an explanation. They even tried to give me some print outs of a part that was not even the correct one. After a full day of research it turns out that the part is the engine wiring harness a major electrical component and the replacement would have been very expensive. And now I am stuck with the possibility of it having issues in the future.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Vicente Guerrero

Reviewed by Raul dodge from Chicago ilOctober 23, 2022

Took my truck for repair and encountered vicente Guerrero and told me that he would take care of the problem to leave truck in the back side of the shop week past I went back and he told me that I hade to pay him that’s when alarms whent off this guys is doing side jobs and charging people on behalf of the dealer ship he messed up my truck

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terable management/corrupted don’t work hear

Reviewed by Victor from PharrOctober 04, 2022

Don’t work hear worsted place to work at it’s corrupted /management/estimator’s they do not take your opinion seriously and ignore you they treat you until you quit and treat employee’s in fairly and unjustly many at the body shop /main building

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Burns Motors

Welcome to Burns Motors, your trusted McAllen car dealership. At Burns The Big Store, we’re known as the largest Stellantis store in the Valley. We’ve got a fantastic selection of new Chrysler, Dodge, Jeep, and RAM vehicles as well as a high-quality inventory of pre-owned vehicles. When you visit The Big Store at Burns Motors for a new ride, you’ll immediately be impressed by our spacious showroom.

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