Burns Motors

Took my truck for repair and encountered vicente Guerrero and told me that he would take care of the problem to leave truck in the back side of the shop week past I went back and he told me that I hade to pay him that’s when alarms whent off this guys is doing side jobs and charging people on behalf of the dealer ship he messed up my truck

Don’t work hear worsted place to work at it’s corrupted /management/estimator’s they do not take your opinion seriously and ignore you they treat you until you quit and treat employee’s in fairly and unjustly many at the body shop /main building

Literally the WORSE customer service experience I’ve ever had at an automotive shop. I’m a USAA member and I’m not a local to this area of Texas. I honestly believe this is probably in part to due with my treatment but I’m going to stick to the facts and leave my personal feelings out of it. 1) I called about an auto body Estimate around Aug 15th and the entire day I could not talk to a representative. I keep getting told the representative was busy or unavailable to talk. Keep in mind I called various times within a 3 hour span. 2) The following day I finally got into contact with someone and I was told it was a bit over a two week wait for an estimate. I’m no mechanic but I’m 80% certain I just needed a know wheel fender Flare. Something that wouldn’t take long at all to diagnose, which I was trying to explain over the phone but I understand just because my issue was likely not major, does not mean I take priority over everyone else. I do feel they could have gotten me in early if they truly wanted to 3) I call the day of the appointment I schedule and all the representatives were acting brand new as if they could not confirm I had an appointment. After I got transfer to the SAME person I set up the appointment with initially, she herself tried to tell me that I was making this up! That she did not schedule an appointment with me and did not remember talking to me at all. Only to put me on hold for a second time, right before I was going to hang up to say she now magically sees the appointment scheduled and remembers. That’s frustrating for obvious reasons. 4) Last, I get to my schedule appointment on time and was sitting in the lobby for 30 minutes legitimately without Anyone telling me what’s going on. You’d swear I came in on a walk-in and was not scheduled for a time. After 30 minutes I ask an associate what’s the hold up, why isn’t anyone even respectable enough to politely greet me and tell me issue. And I her a smart-Alec response of “The adjusters really busy”.I don’t you I had been calm, quiet and patient the entire time! I ended up just driving off rather than even illustrate my frustration cause then they would have made me look like the bad guy. I waited almost 3 weeks for a estimate just to be shunned and disrespected. Would have been had this probably addressed if I went to anyone else but for some reason, USAA is partnered with Burns Motors and no one else in this vicinity.