Southfork Chrysler Dodge Jeep Ram

I am very disappointed with my overall experience at Southfork CDJR. When we first arrived, Andrew Moody, sales manager, met us on the lot and told us he would make us a “great deal” on a 2018 Yukon Denali XL that had been sitting on their lot for some time. He then had our salesman, Gip Sills, show us the vehicle. After sitting down to negotiate pricing, we were told by another sales manager that the “best deal” they could offer was the same price already advertised online—there was no deal made at all, despite what we were initially told. During the test drive, we noticed the TPMS (tire pressure monitoring system) was not working, even though the vehicle had brand new tires (which likely had to be installed by the dealership to pass inspection). We brought this up and asked for it to be addressed. I asked Gip to put it on the “We Owe” and he told us it did not need to be placed on the “We Owe” because if we brought the vehicle back after the sale, they would take care of it. Unfortunately, that turned out not to be true. Since the purchase, I have reached out to Gip Sills several times and he has not returned a single call. The only positive experience I have had at this dealership was working with Duncan Koonce. He returns calls, communicates clearly and effectively, and follows through on what he says. I went in the day before Thanksgiving, and he spoke directly with the used car manager, Andrew Mookdy, who told him they would take care of the TPMS issue but didn’t have the parts at the time. I was told to return the week after Thanksgiving, and they would install three TPMS sensors that were missing. When I called the following Tuesday to confirm the parts had arrived, Duncan informed me that management had changed their position and would no longer cover the repair. He explained that he was told it would only have been covered if it had been on the “We Owe” or if we had purchased an extended warranty. Duncan handled the situation professionally and with integrity, and my experience with him is the level of service I wish I had received from everyone at Southfork CDJR. Unfortunately, that was not the case. I later completed the dealership survey and clearly outlined these issues while scoring the experience accordingly. To date, not a single person has reached out to follow up, acknowledge my concerns, or attempt to make things right. Based on my experience, I would personally recommend shopping elsewhere.

I am very disappointed with my overall experience at Southfork CDJR. When we first arrived, Andrew Moody, sales manager, met us on the lot and told us he would make us a “great deal” on a 2018 Yukon Denali XL that had been sitting on their lot for some time. He then had our salesman, Gip Sills, show us the vehicle. After sitting down to negotiate pricing, we were told by another sales manager that the “best deal” they could offer was the same price already advertised online—there was no deal made at all, despite what we were initially told. During the test drive, we noticed the TPMS (tire pressure monitoring system) was not working, even though the vehicle had brand new tires (which likely had to be installed by the dealership to pass inspection). We brought this up and asked for it to be addressed. I asked Gip to put it on the “We Owe” and he told us it did not need to be placed on the “We Owe” because if we brought the vehicle back after the sale, they would take care of it. Unfortunately, that turned out not to be true. Since the purchase, I have reached out to Gip Sills several times and he has not returned a single call. The only positive experience I have had at this dealership was working with Duncan Koonce. He returns calls, communicates clearly and effectively, and follows through on what he says. I went in the day before Thanksgiving, and he spoke directly with the used car manager, Andrew Mookdy, who told him they would take care of the TPMS issue but didn’t have the parts at the time. I was told to return the week after Thanksgiving, and they would install three TPMS sensors that were missing. When I called the following Tuesday to confirm the parts had arrived, Duncan informed me that management had changed their position and would no longer cover the repair. He explained that he was told it would only have been covered if it had been on the “We Owe” or if we had purchased an extended warranty. Duncan handled the situation professionally and with integrity, and my experience with him is the level of service I wish I had received from everyone at Southfork CDJR. Unfortunately, that was not the case. I later completed the dealership survey and clearly outlined these issues while scoring the experience accordingly. To date, not a single person has reached out to follow up, acknowledge my concerns, or attempt to make things right. Based on my experience, I would personally recommend shopping elsewhere.

I love the folks at Southfolk cdjr good deal and friendly people who are committed to helping you make the deal that's right for you. Gambino, Moody,James and Randy plus the money man Adam Thanks Guy's