Gulfgate Dodge Chrysler Jeep Ram

I have my car there to be repaired as of today, and each time I've called, the service manger Desseray hung up in my face in conversation. When Ron, the GM was informed by me, he told me he'll get back with me, but never did. So, my husband went up there 2 hours later and the receptionist said that Ron was on lunch, that was at 2:45. My husband left there at 3:45 without speaking with Ron or any manger. Ron was still on lunch? As of right now, no one has called to follow up, and my car has been there since 3/14/23. The people in the service department are rude and very UNPROFESSIONAL!! I will NEVER do business with this dealership again. When you ask to speak to a manger, they say that they all are mangers, or they will send you to a voice-mail. I've bought my last car from them, and this will be the last time I EVER do business with Gulfgate Dodge.

Very helpful and caring for customers and really try and put you in the car you really want and great customer service from the time you arrive already outside or coming outside to speak with you.

Worse experience at a service department. This is 4th or 5th time in for the same thing. Computer issues. First time they said computer had to be replaced with their cost going to be well over $7000, then next day they said it only needed an update. It's the same problem over and over. All the computer. They had my 2021 Jeep Grand Cherokee L Summit for 2 weeks last time and the day we picked it up....still same thing. We were not provided a rental. Now they've had it since Monday and supposedly can't find anything wrong. It's obvious it's the computer. I'm livid and I guess I will have to get an attorney involved!