Bert Ogden Chrysler Dodge Jeep Ram

A year ago I drove my 1996 Dodge Caravan to The Valley from New York. Recently it developed a couple of minor issues requiring service. Not knowing anyone locally, I thought the dealer would be my best choice for fixing the issues. I went to their website and it allowed me to make an appointment without issue. When I arrived for the appointment the intake lady promptly informed me dealer policy is not to work on anything more than 10 years old or more than 100,000 miles. So why does the website allow me to make an appointment for a vehicle more than 10 years old? I wrote a complaint on the “Contact Us” link on the website. No response. I’m forced to conclude this dealership is elitist, has no qualms about wasting people’s time and feels no responsibility to respond to inquiries. Further, I believe one can infer from their policy that they are not well capacitated to work on cars needing anything more complicated than an oil change. Their Google reviews are full of responses about “striving to provide good service” but talk is cheap.

I purchased a 2023 jeep gladiator, with extended warranty in December 2022. I canceled the warranty in February through the financing department and Have not received my refund and its June 2023!!!! finance department has told me checks on the way but never come to my home adress!! I contacted even the director of finance! and no response!

I want to thank Rolando Najera for providing exceptional customer service at Signature Select by Bert Ogden in Harlingen Texas. Mr. Najera's expertise, as well as his knowledge helped with my purchase decision. Bert Ogden, Rolando Najera is an asset to your organization. I highly recommend Mr. Najera with your next vehicle purchase.