Meador Chrysler Dodge Jeep Ram

Purchased a 2023 Ram Limited Edition Pickup Truck on 4/29/2023. When we went to pick up the truck on 4/30/2023 the finance person had added a Lithia Lifetime Driveawy Maintenance Plan to the contract. We told him we did not want it and we immediately canceled it, although it was still added to the loan we took out. We have been back and forth with the dealership trying to get the money back since April 30. We keep getting the run around from the management team and finance department. Finally on 6/23/2023 Chad Vanoven said a check would be mailed out and sent directly to the lender. Needless to say that hasn't happened. Today, 6/30/2023 I call the Lithia Lifetime Driveawy directly. I was told a check was sent directly to the dealership at their request on 6/15/2023. I have called and left messages for Chad Vanoven, Ass't General Manager, Christopher Lowe, General Manager, and Kyle Hunter, Dealer Principal with no response. Hoping this review gets their attention and someone calls me back!!! Definitely terrible customer service!!!

Rating 1-star because I can't right a review with 0 stars. Took our Ram to get an alignment and asked how much it would be and was told $120. All good so far. Hours later get a call from advisor Natalia saying alignment is done but the upper control arms are broken and need to be repaired. I told her I would talk to the hubby about it and go from there for repair. She said ok I will text you when invoice is ready so you can pick up the truck. Hours later, no text so I call back. I call and ask if my vehicle is ready to get picked up and am told that she forgot to text me. I go pick up vehicle and when we are charged, its $141.60 plus tax. When I ask what the extra $21.60 is for, I was told a disposal shop fee charged to all customers. "Disposal"??? We went for an alignment. Nothing was disposed of. I paid an left, I did call back and spoke to service manager Junior Mascorro and requested an explanation. He advised me what the charge was for but said he would get it refunded since I was not advised about it before hand when I asked what the cost for repair would be. All while my husband said the truck is still drifting left. I don't think alignment was done right. Then I get a call from Camille asking how happy I was with service received to which I advise that the truck is still not aligned properly. She sets up an appointment for me to return on Saturday with truck to get it checked out again. 1 hour later... Natalia calls me back, she says we are getting credited back for the alignment THAT WAS NEVER DONE on our truck. I asked to speak to supervisor and am "ACCIDENTALLY" hung up on. I call Camille back who says Junior is trying to get ahold of me. I am promised an instant refund for a service that was collected on that was never completed. That is so unacceptable. So what if I would have never answered Camille's call inquiring how I felt about service received???. I would've never even known. And all Meador is doing is pointing the finger at someone else??? Will never ever ever take any of my vehicles there.

I always go to Meador dodge for routine maintenance on my vehicle, today I went to trade in for a more spacious vehicle. The process was great and in no time my family and I drove off on a 2020 dodge durango. So much thanks to Jose Jimenez great sales representative.