Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station

Do not allow Lithia’s Service Dept to get anywhere near your vehicle. Please take my review seriously. No matter the cost, take your vehicle elsewhere if you need anything done by a Mopar dealer. Lithia provides the lowest quality workmanship you will ever experience, and no one in their Service Dept truly respects your vehicle or apologizes with sincerity. They don’t care how Mopar or FCA designed it for you…Lithia Service will cut every corner they can and not return it the way you, Mopar, or FCA left it with them. They are not only aesthetically negligent, which produces battle scars on whatever they touch, but above all, they are total savages when it comes to mechanical ability. If you spend any time under your hood performing service or you appreciate the way your vehicle is put together and know the difference between the right and wrong way, then you will feel absolutely violated if Lithia Service does anything to your vehicle. They are the largest dealer in this area, and as a result, they charge $20-$25 more per hour for labor than any surrounding dealer. They also charge above and beyond the manufacturer’s list price for every part they sell. However, the high cost for parts and labor is not the extent of the burden you will experience. You will lose confidence in your vehicle, and the enormous stress from their lack of expertise and respect for you and your vehicle could cause you to stop driving something you love. I have decades of experience owning, driving, and servicing Jeep. Sadly, Lithia is the sole reason why I have zero confidence to continue. There is no culpability in Lithia’s Service Dept…no one inspects any job…and no one follows up. A former service manager at Lithia told me it was a generational problem…that he couldn’t find quality mechanics or advisors…but even the manager who serves today continues to make excuses and not change what is wrong. Mopar and FCA have a huge problem with training and certifying people to service your vehicle, and it's no more grossly obvious than at Lithia. Again, take me seriously and stay away from them and possibly the brands they serve because you will be completely disappointed if Lithia services or repairs your beloved automobile.

STAY AWAY!! SHOPPERS BEWARE!! They DON’T even deserve a1 star!!!! We bought our truck from Albert the Tuesday of Thanksgiving and we’re told it would be 10-14 days before we could take our truck home. They have the worst customer service and give you the run around and make empty promises. After calling and complaining about the long wait to get the truck we were told we were able to pick the truck up on December 2nd. Nothing was fixed on the truck. All they did was wash it and half xxx vacuumed it out and didn’t even wipe down the windows. We had to bring it home and reclean the entire truck. We had to take it back several times because the alignment was off and it drove rough. In the amount of time we’ve purchased this truck we’ve had to take it back up to the dealership and leave it to be fixed. They said they fixed the alignment, but it still continues to pull. We took it back again to be fixed correctly because our finance company was at the point they weren’t going to finance the truck, and the dealership put it on the machine and said it was correct. They put new tires on it to see if that was the problem, but we had to leave the truck overnight because they were having issues with their tire balancing machine. Come to find out they had to take our tires somewhere else to get them balanced before they could put them back on our truck because their equipment was broke. After picking up the truck it still continued to pull. So we took it to another place and they put it on their alignment machine and we were told that who ever tried to fixed the alignment messed it up and it was the worst they have ever seen on top of that the rear end was messed up as well. We took the paperwork up to the dealership and they were like oh wow that was really bad. While there, the service manager told us to give them the receipt to them and they would reimburse us for getting it corrected because their machine was off. After speaking with the general manager today (December 14th) we were told they will not be reimbursing us the money we paid to get the problem fixed when they should have done it. We spent over $400 on alignment issues when the dealership should have been able to correct this issue and should have held up to their word on reimbursement to the customer like they said. Also, when we got the run around with Albert. He hung up on us when we would call to talk to him about the issues we were having and how the financial company was about to not finance the truck. He told us we weren’t following instructions when in fact we were doing what the financial company was asking of us. He also told us that they don’t put a full tank of gas in vehicles (new/ used). Come to find out this is a lie when we spoke to other sales representatives and the sales manager. So all in all the amount of money you spend on a vehicle you do better saving you time and money by going elsewhere than coming to this dealership. This is not how business should be done. I cannot stress to you enough STAY AWAY!

We purchased the vehicle out of state and were assured they have experience working with our state's DMV and are familiar with the process. It has been nearly TWO MONTHS since we signed paperwork for the $75 ,000 truck we purchased on 3/31. We picked up the vehicle less than 2 weeks later 4/12 and have yet to receive confirmation the paperwork is finalized. Every couple of weeks we get an email saying they forgot to have us sign paperwork, and just received one from the title clerk who is beginning the process but needs more information from us first. In fact, when we reply with signed paperwork scanned back, we ask for confirmation of receipt or follow up when paperwork is processed, but have not received responses from these people. This is absolutely unacceptable. I have reached out to attempt to resolve this issue with the Sales Manager Nick, but he made excuses for his staff and in "looking into it" said he would call back but had the DMV title clerk call me back to discuss. Completely unprofessional. I would caution anyone from buying from this dealer out of state. Hopefully Texas buyers have better luck with the process, but ultimately, I wouldn't want to deal with any of these people again as they clearly only care about selling a vehicle rather than any sort of BASIC customer service and follow through. For a customer who didn't try to haggle and didn't ask for anything extra or special, I would expect to be treated a little better than this.