Lake Keowee Chrysler Dodge Jeep Ram

We visited Lake Keowee Chrysler Dodge Jeep, LLC yesterday, Aug. 28th 2025. We were greeted with a smiling face of a sales person (Candle) she was very in tuned to the business she answered everything we asked of her, we got all the information did a test drive , after which we purchased the car and I loved the way she treated us. Thank you, Candle, I love my car.

the service center is absolutely terrible!! i took my car up there to get my ac repaired, they claimed it was just clogged and charged around $500 for that. when i came to pick up the car, they said the car was dead and they had to jump it off. i knew i needed a battery so i requested them to put in a new one and they did (totaling $948) i drove the car for 2 days and the car wouldn’t crank up, which is an issue i never had before. i called the dealership and told them and they said to take it back up there and they would “take care of it” (it wasn’t driveable so i had to get a tow on my own dime) it took days to get an update in which they said it was my starter, they replaced the starter and claimed there was another part called the TIPM that also went bad. at that point i didn’t care i just wanted a working car, it had been about 2 weeks with no car at this point. i got charged $1077 for the starter and TIPM on top of what i originally paid for my AC and battery. after they replaced the TIPM and starter, the car only drove for another 2 days! i called again and asked them for a refund because obviously those parts were not needed and did not solve the issue! they told me a manager would call back and reach out to me, i waited a week with no call, no update on the car, nothing. i called after the week was over and they said “ we’ve been taking care of you so we’ll continue to” as if me paying $2000 and having no working car is “taking care” of someone. they towed the car to the dealership this time, weeks have gone by and i still have not heard any other updates on the car. i called once again asking for a refund and they said they’d call back, they never did. i went in person to clean out my car, i asked for a refund again to which Gary said i have to speak with Joe. Conveniently Joe wasn’t there that day. i called back 2 days later and still no Joe, still no refund. having no car has cost me majorly. im over this entire situation and i had to get a NEW CAR (not from this dealership obviously they cannot be trusted with vehicles) as i was spending $100+ a week on ubers to get to and from work, the store, etc. not to mention i had to pay the car they were “working” on off. all in all an AC repair costs me nearly $6000, a month without a car, and a general sense of anger. all i’m asking for is a REFUND for the car YALL messed up. i would NEVER recommend this dealership for sales OR service. absolutely terrible and inconsiderate of their customers time and money.

I had the best buying experience of any dealership. Couldn’t ask for a better salesman to work with than Kevin. Respectful, honest and an all around great guy. Wouldn't have wanted to work with anyone else. Dealership definitely tries their hardest to get you in the vehicle you want. Really appreciated the effort. Thank you Kevin!