Susquehanna Chrysler Dodge Jeep RAM

This is hands down the worst dealership and service experience I’ve ever had. My 2023 Jeep Wrangler—less than 50k miles and a $65,000 vehicle—sat at Susquehanna Dodge for 63 days. No clear diagnosis, just part after part being replaced because they had no idea what was wrong. I was lied to about a loaner being “sold,” forced to pay out of pocket for a rental, and then not fully reimbursed by Jeep Care. FCA’s response? That my mileage “speaks for itself” and shows no impairment—even though my Jeep was unusable for over two months. I was charged $1,300 for brakes and rotors that were almost certainly unnecessary. We asked for the old parts to be saved—shockingly, they were “gone” when we arrived. When I finally picked up the vehicle (after calling to see if it was even done), my son’s car seat and floor mats were tossed in the cargo area, and the Jeep was still covered in snow—despite having a partial soft top. Zero care. Zero accountability The staff may be nice, but the service department and Jeep brand as a whole are a mess. If this review saves even one person from buying a Jeep or servicing it here, it’s worth it.

This dealership is rude, the ownership is lacking and the management is a joke. Go to any other dealership.

Bought a used car there Oct 3rd and sales, sales manager, and service are the worst I ever dealt with… no respect for the customer… steer clear of this place… they don’t even return calls and if you stop in they will tell you they have been in a meeting all afternoon and will call you and they never do…. Hope your business fails!!!!!