Dodge, Jeep and Chrysler
New Car Dealership in Wrightsville, PA
Overall Rating
4.8/5
Read dealer reviews
Susquehanna Chrysler Dodge Jeep RAM is proud to serve the York and Lancaster County. Our objective is simple. We want to provide you with a buying and service experience that exceeds your expectations. We work hard at doing business the "right" way and to be better than what you might experience elsewhere. Simply said, we strive to be different. Whether you are looking to purchase a new or pre-owned vehicle, service or upfit the vehicle you already have; we want to be your dealer of choice.
If you're looking for service for your new Dodge or Jeep, Susquehanna Chrysler Dodge Jeep RAM's trained mechanics can help keep your new car running like new. So give them a call!
Susquehanna Chrysler Dodge Jeep RAM Reviews
Overall Rating
4.8/5
95 out of 101 people recommended this dealer
Overall Facilities:
4.2/5
I would recommend avoiding this dealership
Reviewed by ROBERT BAUM
in Schuylkill Haven
October 01, 2020
0
In August I purchased a 2020 Dodge Durango GT Plus here at Susquehanna. I truly like my sales representative, Ryan Jacob, as he was courteous and professional! Seemed to be a straight shooter and doing his very best!
However when I picked up the car I had to sign all the papers and deal with extreme high pressure from another to buy extra warranties. Cheyne Henry, Business Mgr. was very nice but, did not want to give me time to think over the offers that started at over $6,000 for the various warranties. After nearly 2 hours I broke down and purchase what amounts to be the first offer for a little more than half the original costs. This wasn't fun and it was a form of high pressure I wouldn't have ordinarily allowed were it not for my respect for Ryan!
But the cherry on the sundae turns out to be the car had a dead battery when we tried to leave the dealership! This after buying the car itself and ALL the extra warranties pushed, pushed at me!!!
I asked for a new battery simply because it was a brand new car that cost a lot of money and the fact that I did purchase all those extra warranties! Well, they throw a quick charge in the battery and refuse to replace it! Two weeks later I can't start the car and a bunch of the electronics were messed up! In other words my new car left me sit!!!!!! How would you feel?
Contacting the dealership with my circumstances and complaint resulted in "sorry that happened" period! In addition I had to take the Durango to a dealer that was closer to my home location and they needed the car over night to check and fix all the problems created by the bad battery!
And again, contacting the selling dealership result in no more than an apology for what they continued to say was a battery they didn't have justification to replace! Perhaps you understand that better than I do?
To me, replacing the battery to assure there wouldn't be a failure with something that was at least questionable would have been the right thing to do!
At any rate; I can not with good conscious recommend this dealership!
Exceptional experience
Reviewed by Susquehanna Automotive
in Wrightsville, PA
September 02, 2020
I couldn’t have been more impressed with the customer service, facilities, staff experience, and process. I’m extremely happy with the purchase of my Ram. The truck was priced incredibly well and the entire process was easy. My sales consultant, Ted Hollenbach, was fantastic. Cheyne in the finance department got me an even better interest rate than I was expecting. Highly recommended all around.
Ted Hollenbach
Reviewed by Todd Cooper
in York, PA
April 01, 2015
In December of 2013 I stopped at Susquehanna Chrysler Dodge Jeep Ram because I had a Jeep Patriot that my warranty had just run out on, and was considering purchasing an extended warranty or getting a new Patriot. When I walked into the showroom I was greeted by Ted Hollenbach. He took me out onto the lot where there were Patriots that had just come off the delivery truck. There was nothing that I was really interested in. Ted suggested that I look at the "new" 2014 Cherokee, which I didn't even know existed. We went for a test drive, and immediately I was hooked. Monday (3/30/15) I stopped at the dealership on my way home from work, and drove out in a new 2015 Jeep Cherokee. That happened because of the professional, customer focused detail of Ted and the staff at Susquehanna Chrysler Dodge Jeep Ram. They ALL went out of their way to give me a great buying experience. When we talked finances, they did absolutely every thing possible to get the numbers where I needed them to be to and feel comfortable with the purchase. I would HIGHLY recommend this dealership to my friends and family. And because of my experience, I no longer consider Ted a "salesman", I consider him a friend, and I will be back to see him in the future. GREAT JOB Susquehanna Chrysler Dodge Jeep Ram!
