447 River Lane
Susquehanna, PA 18847

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Sales: 570-860-2444

Used Cars: 570-860-2444

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 1:00pm

Reviews of Matthews Chrysler Dodge Jeep Ram of Great Bend

Overall Rating:

4.8 (out of 5)

94% recommend this dealer

162 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

As usual, the best service around!

Reviewed by pomeroyralphDecember 22, 2025

As usual, the best service around! Staff is always professional and courteous. Just a great experience A -PLUS

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very good service but disappointed that the factory

Reviewed by Sierra17December 16, 2025

Very good service but disappointed that the factory warranty did not cover the wheel bearing replacement. It was covered thru the extended warranty but I had to pay $100 deductible. I am going to contact Jeep to find out why it was not covered under the factory warranty. I was within the time and mileage period.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Sierra- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very good service but was not happy with paying a $100

Reviewed by Sierra17December 14, 2025

Very good service but was not happy with paying a $100 deductible for work that should have been covered by the factory warranty. Will be contacting Jeep concerning the charge.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Sierra-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Matthews Chrysler Dodge Jeep Ram of Great Bend

Matthews Chrysler Dodge Jeep Ram is located just 11 miles from Binghamton, NY over the border in Great Bend, Pennsylvania. Find us at Exit 230 off Route 81, then just a few hundred yards off route 171, behind the Pump & Pantry. Matthews Chrysler Dodge Jeep Ram is the the largest dealership in Susquehanna County! We have renovated 30,000 square feet of warehouse space into a Chrysler Dodge Jeep Ram dealership with a large service center and parts and accessories showroom. It's a return to our roots, as Chrysler-Plymouth was the first brand our founder, Mr. Jim Matthews, bought in Vestal NY, in 1973. Thirteen dealerships later we are still family owned and operated.

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