Preston Chrysler Dodge Jeep Ram

⭐ 1-Star Review ⭐ Consumers, please be aware. I normally don’t leave negative reviews, but my experience with this dealership has been so consistently dishonest and frustrating that I feel obligated to warn others. I purchased an extended Fidelity warranty with my vehicle, and ever since then, every service visit here has been a headache. Despite having a nationwide warranty, the dealership repeatedly told me I could only get my vehicle worked on at their location and nowhere else in the United States, which is completely false. I verified this with Fidelity directly. This was clearly an attempt to box me in and control the charges — and it’s unacceptable. On three separate visits, they wasted my time, gave me the runaround, and still didn’t fix the issue. Each time, they pushed a $165 diagnostic fee even though I have a valid extended warranty that should cover diagnostics when the issue is related to a covered component. Instead of helping, they tried to scare me, upsell me, or inflate costs. What’s worse is that every time I asked simple questions about coverage or repairs, I got different answers depending on who I spoke to — none of which lined up with the actual warranty terms. It felt like they were hoping I’d just give up and pay whatever they asked. This dealership has shown me: ✔ Misleading information ✔ Pressure tactics ✔ Zero accountability ✔ A complete disregard for customers’ time I strongly recommend that anyone with a warranty double-check everything they tell you. Call your warranty company directly. Don’t take their word for anything. I will not be returning, and I hope this review helps someone else avoid the same experience.

Rick Ferrari made it quick and easy in the purchase of my new truck. Highly recommend Preston’s !!

My service visit was done on time. Oil change and tire rotation Simple’s and easy