Don't walk, RUN away from these clowns!
Reviewed by TJ Sullivan
in Greenville, NC/Middletown, PA (duty station)
December 18, 2019
I went to this dealership just to price some Jeeps, as a friend of mine who had visited this place this past summer, had warned me to avoid like the plague. Having also spoken to others, I now realize what a terrible reputation Faulkner have gained over the years. And honestly, reading the reviews like I am on here, I wonder how the GM (Jack Oyler) manages to keep his job. I've been driving for 30 years, and buying cars for 25 of those years, and I have never, ever, been treated so shamefully and so disrespectfully as I was for the 2.5 hrs that I was in the Faulkner showroom. The weasel of a finance guy, Robert I think his name was, tried to tell me that even though I'm active military, that I don't qualify for the military discounts; then another finance guy (Matt) said that he couldn't sell me Gap coverage, because I AM military. Then the finance mgr (Derek) went and tried to intimidate me into buying, basically ridiculing me for shopping around, and telling me that the price I was quoted was only good for that day. The final straw for me was that they had a Black Friday price listed, which would have actually been a decent deal; but the caveat is, I'm a resident of another state (NC - I'm in the military), so I do NOT qualify for their pricing. These clueless Pennsylvania people just don't have the first idea of politeness, of how to sell cars, and how to treat a customer. Their abysmal ratings on here, and on other sites, makes this very apparent. But don't worry, I'm sure someone from their dealership will post a retort on here, telling me to call the main line, on which I'll wait on hold, while any of the 16 different "managers" on duty sit around and do nothing, other than piss off potential customers. No thanks, my money has already been spent by a worthy dealership, and I'm driving around in a beautiful new Grand Cherokee now.
Worst experience ever, twice!
Reviewed by Fooledmetwice
in Carlisle, PA
December 18, 2019
Visited twice, tried to purchase 2 different used cars, total lack of customer service, communication and professionalism. Save yourself and skip this place. There are many other dealers on this strip. Worst experience not just once, but twice.<
Above and Beyond in Customer Service
Reviewed by Tom Haberberger
in Mount Jewett, PA
March 03, 2018
My son found a beautiful 4Runner for sale and set up the purchase with Alonzo. After learning a co-signer was needed, my hopes were a little deterred, since I couldn't leave my business for a day to make the 4 hour trip to the dealership. What happened next was something I had never experienced before. I spent some time on the phone with Faulkner Dodge and exchanged some needed information, and the next evening, after work, they actually DELIVERED the car to our town and we signed the paperwork. A huge THANK YOU to everyone who went out of their way to make this happen
