Blaise Alexander Chrysler Dodge Jeep Ram of Mansfield

Didn't completely pay off my trade in. Stuck me with a $12,000.00 bill still owed to the trade in. Pretty much told me it's my problem.

My brother bought a vehicle from Blaise Alexander Jeep in Mansfield and in 5 1/2 months the motor went. 3 of my family members were there. they pushed gap insurance but none of them recall the extended warrenty being offered or mentioned. they had them fill out papers twice because they didn't wait for other banks to send offers in and then rushed them through paperwork. Then the salesman was showing frustration when we would ask questions about the vehicle or what they were having my brother sign. Took it back several times for small issues after just a week. They tried charging us for the parts that were under warrenty. They finally said oh yea you are right it is under warrenty after we argued with them but if we didnt fight it they would have charged us several times for parts that were covered under warrenty. Then 2 weeks after the warrenty goes the shift linkage went in the transmission and had to be replaced. Then 2 months after the warrenty ended it had more issues but no one could figure it out. Changed coil packs and spark plugs but nothing worked even though that's what the code was saying was wrong when we ran the check engine light codes. So we took it back to the dealer and they tell us $99 to diagnose the issue. then they say $500 more for a deep diagnostic. We call to find out the results and then they tell us the motor needs replaced and the new diagnostic fee is $1700. their communication sucks. and then they wanted almost 8 to 9 grand more to replace the motor in a vehicle they sold us less then 5 months ago. then when we tried to get things set up to get the motor we were told one price. then as the discussion continues he says well we will probably have to add more for this and then maybe more for this or that. The district manager who said they would try to work with us and try to get things dropped in price some. But the only discount they were offering was 120 for labor instead of 160. And when asked what they would give just to take the car back they said they wouldnt do that because it wouldnt be plausible to trade in due to the value of it. Feel like we were lied to on more then one occasion with them. to the point I even wonder if they did a full diagnostic before selling this vehicle. I definitely will NEVER buy or recommend them to anyone I know. I have bought multiple cars from dealerships and this is by far the WORST place to deal with. You spend $17,000 on a car all to have it go in 5 1/2 months and end up being useless. I could have paid less at a junkyard and gotten a car that could just sit there like this one is now. The point of buying from a dealership is to purchase a reliable car. Not scrap metal.

My experience was very positive. The salesman, Stacey Loudenslager was very attentive to my personal needs in a vehicle and found the perfect match! He explained all the features in detail and made certain I had no questions prior to my leaving with my new used 2019 Dodge Truck Durango. The management staff worked with me to cover my purchase with an extended warranty and stay within my payment range. I will highly recommend Stacey and the management team to everyone! They are all very professional and will not sell a buyer anything they don't absolutely want. Thanks guys!!!